Bio
Experience
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My Own
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Sao Roque, Pico, Azores
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President
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Jun 2014 - Present
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Sao Roque, Pico, Azores
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Milena's Boutique
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Greater Los Angeles Area
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Sales/Marketing
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Jul 2013 - Oct 2013
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Greater Los Angeles Area
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Halley's Comet Foundation
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La Paz, Baja California, Mexico
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Executive Director
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Mar 2013 - Jul 2013
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La Paz, Baja California, Mexico
1st Mate aboard M/V Halleys' Comet68' gaft rigged ketchnext voyage ~ heading to the Panama Canal from La Paz, Mexico ~ June 2013
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Ross Matthews Products, Inc.
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Fall River, MA
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Executive Finance Director
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May 2011 - Mar 2013
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Fall River, MA
Manage all Financial Responsibilites (Accts Payable/Accts Receivable/Daily, Weekly, Monthly Cost Projections/Inventory)Assisted on creation of NEW website (www.rossmatthewsproducts.com)Asssited on creation of all NEW marketing logos and company exposure internationallyExecutive Administrator to President and CEOManage all administrative duties (office management/purchaser/buyer)
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VP, Public Relations
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2012 - 2013
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Temp
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Apr 2011 - May 2011
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Executive Reporting Analyst/Quality Assurance Lead
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May 2009 - Apr 2011
Create Power Point presentations from data bases, l(ocate, analyze, and present data captured by inhouse analysts) export from spreadsheets/graphs to Power Point Presentations for clients~Analyze measures & standards, capturing customer service levels~Coach analysts for personal weekly stats on compliance and quality (goal = 90% efficiency rate)~Monitor all inbound sales & retention calls for quality assurance purposes for clients~Comprehensive database management captured for training
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Sales Associate/Consultant
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Oct 2008 - Feb 2009
~ Perfume & Spa Product Consultant~Sales Associate and Sprayer for Terry Mugler (Angel) fragrances & product~Consultant for Bliss Spa Products~Impeccable customer service~Holiday Season
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Switzerland
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Insurance
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700 & Above Employee
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Claim Representative (Hull/P&I/Liability/Cargo)
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Jan 2007 - Sep 2008
~Coordinated litigation and trial strategy with defense counsel~ Review & confirm coverage for liability/hull/p&i and cargo claims~Investigated, evaluated and settled commercial marine claims proactively~Assisted & introduced paperless system & company software programs to all department employees
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Technical & Administrative Assistant
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May 2005 - Jan 2007
~Assisted and worked directly with Assistant VP for Commercial Marine Claims Division~Trained all new employees on software~Heavy Power Point, data management on excel reports~Process all budget & procurement reports~Register and log all new incoming claims and suits, catastrophe reports~Investigate and resolve processing errors~Provide excellent claims service to internal and external associates and clients
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Technical Assistant~Assignment @ ACE USA
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Oct 2004 - May 2005
~Assisted & worked directly with Vice President in Medical Risk Claims Division ~Process all medical malpractice claims, register and log all new incoming claims and lawsuits~Heavy data management for budget & procurement reports
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VP, Public Affairs
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Sep 2001 - Jan 2003
~Publicist, Special Events Coordinator~Portuguese and Spanish interpreter for veteran actor, John Amos~Arranged all extensive world travel and accommodations~Scheduled and met with U.S. and foreign dignitaries (White House, U.S. Coast Guard, Department of Defense & other gov’t agencies)
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Executive Producer/Special Events Coordinator/Office Manager
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Oct 1997 - Jun 2002
~Produced theatrical show, Veteran actor John Amos' Halley's Comet~Associate Producer, two-act play-National Black Theatre Festival-1999, Dan Owen's Lindstrom & Motombi (John Amos as Motombi)~Publicist for all domestic and international venues~Produced educational video, shot in Brazil with Brazilian philanthropic organization, Legion de boa Vontage (Portuguese interpreter for U.S. cast & crew)~Designed website and electronic press kits
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Fox Broadcasting Company
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Los Angeles, California
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Executive Assistant
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Jan 1995 - Oct 1997
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Los Angeles, California
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Education
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1997 - 1998University of California, Los Angeles
Broadcast & Journalism -
1981 - 1985BMC Durfee
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