Experience

• 

  The Go Solution

  • Houston, Texas, United States

  • Inside Sales

    • Sep 2017 - Feb 2021
    • Houston, Texas, United States

• 

  The Salvation Army

  • Lawrence, MA

  • Case Manager

    • May 2014 - Apr 2015
    • Lawrence, MA

    Provided social service assistance to eligible clients in the following areas: food, clothing, and financial assistance. Effectively managed caseload of clients seeking social service assistance. Served as advocate for client in order to acquire services that will enable them to functionally cope with their needs.

• 

  RadioShack

  • District Manager Interim

    • Jun 2012 - Sep 2012

    Managed over 30 store managers, building strong working ethics in over 300 team members. Provided cross-training that improved work flow. Operated 35 stores in 2 district with over $10M budget. Replaced 15% of staff and promoted 20% of personnel into leadership positions. Developed and implemented strategic objectives to ensure achievement of profitability goals. Lead by example.

  • District Training Store Manager

    • Jan 2012 - Jun 2012

    Lowered the turnover rates by maximizing the employee retention by coaching and training. Recruited, hired, and retained top tier talent. Resolved power struggles using a positive approach to conflict resolution and staff development. Provided individual training to store manager candidates encouraging confidence to break down interpersonal barriers.

  • Store Manager

    • Aug 2005 - Jan 2012

    Consistently awarded high rankings from 2010 to 2012 for building productive teams and increasing performance in wireless sales 1st quartile. Turned around an unprofitable store, achieving 28% sales volume increase of $1.25M in 2010.

• 

  American Eagle Airlines

  • Boston, MA

  • Passenger Services Agent and Crew Chief Ramp Services

    • Oct 2003 - Jul 2005
    • Boston, MA

    Utilized well-defined goals, clarity, humor, and a positive work ethic to establish stronger relationships. Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns. Kept constant communication with personnel to assure the highest level of client satisfaction. Supervised over 20 crew staffs to assure timely delivery of services.

• 

  Bethel Baptist School

  • Rio Grande, PR

  • K-12 Computer Teacher, Graphic Designer, and Network Manager

    • Aug 1997 - Jun 2003
    • Rio Grande, PR

• 

  The Home Depot

  • Carolina, PR

  • Special Services, Head Cashier, and Bookkeeper

    • Jul 2000 - Nov 2001
    • Carolina, PR

• 

  GK Technologies

  • Canovanas, PR

  • Sales Manager, Computer Technician and Trainer

    • Jan 1995 - Dec 1997
    • Canovanas, PR

• 

  Vida Medical Management

  • Guaynabo, PR

  • Computer Technician and Graphic Designer

    • Aug 1994 - Aug 1996
    • Guaynabo, PR