Experience

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  Integrated Pharma Solutions (IPS)

  • Lebanon
  • Pharmaceutical Manufacturing
  • 1 - 100 Employee

  • IT Manager

    • Jan 2023 - Present

    • Overseeing the IT infrastructure, networks & systems• Planning, organizing, managing, controlling and communicating in all phases of IT projects• Managing the execution of the yearly IT budget• Overseeing IT operations across multiple branches• Developing and implementing strategies to reduce IT Cost• Ensuring coverage and support services continuity.

  • IT Specialist

    • Dec 2020 - Dec 2023

    • Changed the obsolete firewall.• Planned and organized the migration from Microsoft Exchange 2013 to Office 365• Upgraded all workstation Operating systems to windows 10 version and O365.• Configured and deployed a redundant domain controller• Raised Domain functional and forest functional level• Set up and deployment of WSUS server• Troubleshooted and fixed virtual environment issues• Increased employees’ cybersecurity awareness• Implemented a waste management policy

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  Lebanese Oil and Gas Initiative (LOGI)

  • Lebanon

  • IT Support and Consulting

    • Jun 2020 - Jun 2022
    • Lebanon

    • Successfully implemented and set up of network installations• Delivered exceptional IT support both remotely and on-site• Configurated workstations with essential peripheral devices• Conducted comprehensive hardware and software maintenance and troubleshooting issues with MacBook, Laptops, scanners and printers.

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  Pikasso

  • Lebanon

  • IT Systems Network and Support Administrator

    • Jan 2019 - Jul 2020
    • Lebanon

    • Managed the IT infrastructure, networks & systems in all branches: Lebanon, Jordan, Algeria, Iraq, Tunisia, Senegal, Mali, Morocco, Armenia and Ivory Coast• Installed and configured VMs, snapshots and migration VMWARE• Managed Microsoft exchange and Active Directory• Administer office 365 EOP• Built, configured, upgraded of windows servers and desktops• Managed the distribution of updates released for Microsoft products (WSUS)• Managed Cisco Unified Communications Manager (CUCM) • Ensured adequate antivirus protection and solutions are maintained and updated for local and external branches (Kaspersky Security Centre)• Preserved assets by implementing backup procedures, information security and control structures (Creating and configuring backup jobs for local and external branches; Symantec Backup Exec, Qnap)• Delivered exceptional remote IT support to staff members in all branches.

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  Matrix Business Software

  • Lebanon
  • Software Development
  • 1 - 100 Employee

  • IT System Administrator

    • Apr 2013 - Dec 2018

    • Administered ERP solution software with a focus on Accounting, Payroll, and Inventory control • Application design encompassing both functional and technical aspects• Performed Quality and performance control by identifying and reporting Bugs & Problems• Experienced in engaging with customers’ requests and providing exceptional training solutions.

  • IT Customer Support

    • Mar 2011 - Apr 2013

    1. Providing orientation and guidance to users (remotely and on-site)2. Hardware & software maintenance and troubleshooting 3. Setting-up workstations with necessary peripheral devices, and network configuration

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  Centre International des Sciences Techniques (CIT)

  • Dora-Lebanon

  • Instructor

    • Jan 2015 - Jul 2016
    • Dora-Lebanon

    1. Teaching computer skills, software management and hardware maintenance 2. Assignment preparation, syllabus design and lesson planning

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  Khonaysser Group S.A.L

  • Nahr el Mott

  • IT Officer

    • Sep 2009 - Mar 2011
    • Nahr el Mott

    1. Windows and SQL Server Installation and Administration 2. Employee training on ERP systems (Microsoft Dynamics & VOLVO EPC) 3. Website back-page management