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Eliana Reffue profile image

Eliana Reffue

Backyard USA at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Backyard Footwear USA</span>
Intro Book
Results-driven professional with sales, project management, and customer service expertise.
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Location
Hingham, Massachusetts, United States...
Skills
  • Sales
  • Project Management
  • Analysis
  • Marketing
  • Call Centers
  • Show all
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Bio

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Eliana Reffue is a seasoned professional with a strong background in sales, project management, analysis, marketing, and customer service. She has experience working with companies like Backyard Footwear USA and Fidelity Investments, where she managed call routing, call centers, and project delivery. Eliana holds a Bachelor of Arts degree in Art History from Lake Forest College.

Experience

  • Backyard Footwear USA
    • Greater Boston Area
    • Backyard USA
      • 2015 - Jan 2018
      • Greater Boston Area

      US Distributor of Backyard Footwear. Brand Story: Launched in 1972 in Denmark and built to survive the rigors of court sports, the shoes were designed with a special reinforcing patch of suede that covered the inside toebox. It was this simple design element that gave them their durability as wel...

  • Fidelity Investments
    • Greater Boston Area
    • Software Developer/Analyst
      • Aug 2001 - Nov 2003
      • Greater Boston Area

      • Designed, configured, implemented, and maintained call routing for several business units.• Provided technical consultation and analysis to internal business partners and outside vendors. • Wrote and published documentation relating to functional routing configuration and projects.• Responsible...

  • Fidelity Investments
    • United States
    • Financial Services
    • 700 & Above Employee
    • Project Manager
      • 1999 - 2001

      • Managed planning and delivery of new integrated service model for call center (including desktop tool, phone messaging, and training curriculum) designed to enhance service quality and drive client satisfaction

    • Service Delivery Specialist Team Manager
      • 1998 - 1999

      • Managed team of call center representatives that served as 401(k) plan specific specialists to the greater call center• Team provided call center plan specific training• Analyzed call center statistics and customer service quality

    • Team Manager
      • 1997 - 1998

      • Managed a team of inbound 401(k) call center representatives• Analyzed call center statistics and customer service quality

    • Senior Representative
      • 1996 - 1997

      • Provided training to inbound 401(k) call center representatives.• Traveled to clients to provide 401(k) enrollment education presentations.

    • Representative
      • 1995 - 1996

      • Inbound 401(k) call center representative• Series 6 & 63

  • Wentworth Art Gallery
    • Greater Boston Area
    • Gallery Director Assistant
      • 1994 - 1995
      • Greater Boston Area

Education

  • 1990 - 1994
    Lake Forest College

Suggested Services

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Industry Focus. “Business Services”

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