Experience

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  Lizard Centre

  • Australia
  • Individual and Family Services
  • 100 - 200 Employee

  • Rostering Coordinator - National

    • Oct 2023 - Present

    - Proficiently roster a team of therapists to meet the therapy requirements of clients with diverse needs, ensuring that therapy hours were optimally allocated- Balance therapist caseloads, maximizing therapist utilisation and minimizing scheduling and rostering conflicts to enhance overall efficiency- Facilitate open communication among Therapy Supervisors, Therapy Assistants, and Clients to address any rostering concerns relating to the clinical team and make necessary adjustments promptly- Provide advice and information related to therapy schedule options to relevant Therapy Supervisors- Work closely with Intake and Recruitment team to ensure client needs and Therapy Supervisor's clinical recommendations are fulfilled

  • Scheduling Coordinator - Adelaide

    • Feb 2022 - Oct 2023

    - Managed reception and front-of-house activities to ensure a good client experience - Acted as the main point of contact for Clients, Therapy Assistants and Therapy Supervisors and managed the scheduling of therapy target hours- Provided support to therapy teams, such as resolving scheduling conflicts, facilitating client handovers, and addressing any scheduling-related issues.- Maintain client relationships and ensured accuracy in data entry- Assisted in maintaining Adelaide Centre operations and managed Centre resources- Ensured all scheduled therapy items are in compliance with organizational policies, requirements, and quality standards.

• 

  AusHealth

  • Adelaide, Australia

  • Customer Service Officer

    • Sep 2015 - Jan 2022
    • Adelaide, Australia

    - Managing multiple schedules and rosters for clients to fulfil Drug & Alcohol, Rapid Antigen, and Fit Mask testing requirements - Manage and accurately record all incoming queries in a professional and efficient manner.- Providing overnight on-call phone support as required - Engage and liaise with Business Development Executives and Operations team to ensure each client's unique requirements and parameters are satisfied- Balance priorities to ensure forecasted bookings and ad hoc urgent post-incident drug testing sessions are booked and completed within business KPI's.- Arrange and facilitate travel itineraries for collectors, trainers, and other staff to attend regional and interstate testing/training sessions as required.Being a keen learner within a busy and fast-growing organisation, I have also had experience and training in:- Payroll administration and Invoicing - Training coordination - Scheduling seasonal vaccinations bookings

• 

  Austech Medical Laboratories

  • Sydney, Australia

  • Data Entry Clerk

    • Dec 2014 - May 2015
    • Sydney, Australia

    Working in a face paced environment that involved both administrative and technical/laboratory-based duties, I was responsible for: - Fast and accurate data entry of doctor request forms- Invoicing pathology samples in preparation for laboratory technicians- Resolving discrepancies in sample and patient data- Reception relief and administrative duties- Managing inbound and outbound phone calls- Following up doctor’s result enquiries- Arranging phlebotomy and sample courier appointments for medical practices