Experience

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  Boxline United Cargo Link S.r.l.

  • Italy
  • Maritime Transportation
  • 100 - 200 Employee

  • Team Leader of Sales Department | Customer Service

    • Oct 2022 - Jan 2024

    Functions:Search for managers to work in customer serviceStaff trainingControl of internal work of managersAttracting new forwarding companies clients (B2B market)Monthly analysis of work in all areasFinding a solution to improve the service of the final clientOrganization and participation in industry exhibitionsSolving complex problems encountered with clients or agents during transportationWeekly analysis of work to increase sales conversionAchievements:Led a project to create a website: searching for contractors, writing technical specifications, monitoring the work of the designer (approval of layouts) and the work of the developer. Approval of the final result of the work. Searching for candidates, selecting candidates for vacancies, training them in their specifics and professions with a “0”. Increased sales volume in the company due to a properly selected team, a built system of interaction with the client and constant analysis of the team's work.

  • Operation Manager | Customer Service

    • May 2021 - Oct 2022

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  EURO FORWARDING LLC

  • Odesa, Odessa, Ukraine

  • Logistics Supply Chain Specialist

    • Nov 2020 - May 2021
    • Odesa, Odessa, Ukraine

• 

  Consolline LLC

  • Odesa, Odessa, Ukraine

  • Customer Service Department Manager

    • Mar 2020 - Nov 2020
    • Odesa, Odessa, Ukraine

• 

  Atlantic Travel | Odessa

  • Odessa Region, Ukraine

  • Head of department / Travel Addict(Co-owner)

    • Jul 2019 - Feb 2020
    • Odessa Region, Ukraine

    Functions:Structuring internal work in a teamSearch and training of managers for specific areasControl of all work processes, including financial resultsConducting weekly meetings to establish contact with the teamMarket analysis for new directions and systems of interaction with the end consumerAchievements:Increasing sales through constant improvement of service and optimization of prices for the end consumer.Accompanied the project to create a tourism website for its further promotion on Google. I separately found each specialist for the job, wrote technical specifications, supervised the creation process of all participants and regulated the rules for performing the work.

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  On Travel Company

  • Odessa Region, Ukraine

  • Travel Agent (Owner)

    • Mar 2018 - Feb 2020
    • Odessa Region, Ukraine

• 

  Твоя Логистика

  • Odessa Region, Ukraine

  • Manager of transport-forwarding services

    • Jan 2019 - Aug 2019
    • Odessa Region, Ukraine

• 

  Smart Rise Logistic

  • Украина

  • Sales Agent

    • Dec 2016 - Feb 2017
    • Украина

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  TUI Ukraine

  • Ukraine, Odessa

  • Travel Agent

    • Apr 2016 - Dec 2016
    • Ukraine, Odessa

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  Adventure Travel Agency

  • Ukraine, Odessa

  • Travel Manager

    • Mar 2013 - Mar 2016
    • Ukraine, Odessa