Experience

• 

  Belkasoft

  • Tbilisi, Georgia

  • Technical Content Writer

    • May 2023 - Present
    • Tbilisi, Georgia

    + Researching iOS, Android, masOS, and Windows applications and components with a focus on potential digital evidence they can provide in criminal, corporate, and cybersecurity investigations.+ Writing technical content for the company's blog based on research findings and other industry-related topics.+ Assisting the testing team with product improvement and quality assurance by offering enhancement suggestions and submitting bug reports.+ Writing copy for the company's social media platforms and email newsletters.

• 

  Epicor Software

  • United States
  • Software Development
  • 700 & Above Employee

  • Princ. Content Specialist

    • Jul 2018 - Jun 2022

    Key responsibilities:+ Developed XML-based content for ERP and e-commerce software. The types of documentation deliverables and related audiences included:- application help articles, user guides, tutorials, and certification tests for end users;- installation and upgrade guides used by application administrators to deploy the application on premises and handle cloud SaaS environment upgrades;- integration guides including API reference and explaining system administrators how to configure the application and external solutions to work together;- technical reference guides aimed at application developers working on advanced application customizations.+ Managed the SharePoint-based product documentation center and coordinated documentation uploads for major and update releases.+ Collaborated with 4+ remote engineering and product management teams adhering to different processes and timelines. Achievements:+ Refined the process of managing release notes by consolidating and reviewing them in Jira. The new process reduced the time spent on reviews and proof reading and helped to ensure release notes always had last-minute changes included.+ Researched on the content development software (Madcap Flare) capabilities and created internal documentation on how to use them when importing content from the legacy system. It speeded up moving larger documents that did not need much stylistic adjustment into the new system.Experience with doc tools:+ The tools used in my daily work included MadCap Flare, XMetal, Adobe Acrobat, Microsoft Office, SnagIt. I understand XML and use a plain text editor to troubleshoot issues in files if they occur and also have experience with Markdown.Other tools:+ Jira, Git, SharePoint. I also have hands-on experience with Windows Server administration, MS SQL Server Management Studio, Microsoft Azure, Adobe Commerce (formerly known as Magento), VSphere Client.

  • Sr. Content Specialist

    • Nov 2016 - Jul 2018

    + Provided Epicor ERP framework and tools with documentation and educational materials.+ Created and updated supporting documents for multiple concurrent releases of localization features. + Created and updated implementation notes and release documents for e-commerce software.+ Worked with 4+ remote engineering teams adhearing to tight deadlines.

  • Sr. University Release Specialist

    • Aug 2011 - Nov 2016

    + Provided Epicor ERP products with release documentation (installation guides, release notes, feature summary).+ Created and updated integration guides for companion products.+ Desktop published user guides and newsletters in QuarkExpress.

  • Content Specialist

    • Apr 2010 - Aug 2011

    + Created and updated online help and education courses for iScala.+ Working with a team of subject matter experts, revised the outdated iScala user guide and revamped it for release 2.3 SR3.

• 

  Essity

  • Sovetsk, Tula region

  • Secretary

    • Feb 2010 - Apr 2010
    • Sovetsk, Tula region

    + Managed mail, emails, paperwork, and business correspondence, received office visitors.+ Translated legal and technical documents and interpreted at business meetings.+ Provided visa support for foreign partners, booked tickets and hotels.+ Purchased office goods.

• 

  SCA Hygiene Products Russia

  • Sovetsk, Tula region

  • Interpreter and Translator

    • Oct 2009 - Feb 2010
    • Sovetsk, Tula region

    Performed oral and written technical translation for paper machine commissioning:- equipment installation and configuration;- trainings for operators;- status update and business meetings;- official correspondence;- software interface and documentation.