Bio
Credentials
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Facilitador Quality Advantage
Overseas Development InstituteSep, 1992- Apr, 2026
Experience
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Kit Assemble
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May 2022 - Present
• Responsible for filling customer orders and delivering them to the delivery platform in a manner that meets company standards for safety, security, and productivity• Responsible for the completeness and correctness of all orders being filled• Prepare order for shipment in accordance with shipment instructions and customer requirements• Package in accordance with packaging guidelines and accepted methods and practices• Comply with OSHA standards at all times
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Merchandise Associate
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Mar 2022 - May 2022
• Reviewed customer orders, located and selected merchandise on the sales floor• Ensured customer orders are filled accurately
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Grupo Nueve Once
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Las Mercedes, Caracas.
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Human Resources Director
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Jul 2017 - Feb 2022
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Las Mercedes, Caracas.
• Consistently recruited excellent staff and maintained a smooth onboarding process.• Trained, counseled, and coached staff.• Resolved conflicts through positive and professional mediation.• Guaranteed the staff of doctors, paramedics and administrative personnel, through a diligent and reliable recruitment and selection process; through specialized tools and portals.• Raised and prepared job descriptions for administrative, medical and care staff.• Applied performance evaluation under a scheme of goals and objectives and carry out the corresponding analysis.• Established policies on Human Resources to regulate the standards and guidelines in this area.• Coordinated training and education programs aligned with the needs of employees, according to performance evaluation.Achievements:• Human Resources policies were established in order to regulate the procedures and paperwork related to this matter, in addition to carrying out the planning of staff training.
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VA Technology &Communication
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Las Mercedes, Caracas
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Human Resources Manager
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Jan 2016 - Jul 2017
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Las Mercedes, Caracas
• Conducted performance and wage reviews.• Developed clear policies and ensured policy awareness.• Recruited and selected staff according to a competency model• Designed and executed a competency-based performance evaluation model• Established variable compensation policies according to the labor market• Evaluated the organizational climate following the guidelines of the company "Great Place to Work".• Prepared training programs, career and succession plans in accordance with the job descriptions.Achievement:• Redesigned the hiring scheme for resources to fill vacancies, adapting to job positions and reducing staff turnover by 15%.
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Cruzsalud, C.A.
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Los Ruices, Caracas.
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Human Resources Manager
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Jun 2010 - Jul 2017
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Los Ruices, Caracas.
• Maintained and reported on workplace health and safety compliance.• Handled workplace investigations, disciplinary, and termination procedures.• Maintained employee and workplace privacy.• Established standards and procedures for the hiring, evaluation, education and training of medical and assistance personnel.• Developed compensation policies for medical personnel who worked for professional fees.• Controlled management indicators for administrative, medical and care staff: Headcount, costs and absenteeism control.• Monitored and approved payroll payments.Achievements:• Implementation of the budgetary management of Human Resources• Legal review of contractual agreements with employees
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Manapro Consultores
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CCCT, Chuao. Caracas.
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Corporate Human Resources Manager
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Jun 2007 - Jul 2009
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CCCT, Chuao. Caracas.
• Prepared a training plan for the sales area staff• Prepared the payroll of the Company's collaborators• Recruited and selected the human talent of the Organization• Established the guidelines and policies regarding human talent, in accordance with the ISO-9001: 2000 regulations to obtain certification.• Established a training program under the E-Learning platform.• Created management indicators for subsequent evaluations of the HR management.• Worked on improving the work environment, by reviewing socio-economic benefits and the compensation plan.Achievement:• Sales were optimized by 15% by training salespeople• Reduced staff turnover by 12%, as the organization's benefits were adjusted• The recruitment and selection process was optimized in accordance with the new guidelines of the ISO 9001:2000 certification.
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Constructora PEDECA, C.A.
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Km 1 de la carretera Panamericana, Miranda.
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Gerente de Recursos Humanos
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Feb 2006 - Jul 2006
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Km 1 de la carretera Panamericana, Miranda.
Durante mi gestión desempeñé las siguientes funciones:• Diseñar un programa efectivo para la captación de personal para un grupo promedio de 234 empresas a nivel nacional. • Coordinar y participar en las negociaciones y contrataciones colectivas con el Sindicato de la Construcción. • Levantar perfiles de cargo y descripciones de roles. • Coordinar la logística de cursos y talleres sobre operaciones técnicas, orientados al personal obrero. • Crear y realizar encuestas que mejor se adecuen a los empleados, con el fin de medir el clima organizacional. • Mejorar el clima organizacional realizando charlas motivacionales y cursos orientados a contemplar la visión interdepartamental y el trabajo en equipo.• Calcular el pasivo laboral de los empleados de acuerdo a los parámetros legales de la contratación colectiva. • Elaborar manual descriptivo de cargos.Mis logros dentro de la organización fueron:• Lograr acuerdos consensuados entre el Sindicato de Trabajadores de la empresa y el patrono.• Brindar asesoramiento legal en el área de recursos humanos para la creación y puesta en marcha del "Comité de Seguridad Industrial Constructora PEDECA". • Diseñar un programa de formación para el personal operativo.
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Quality Cleaners
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CCCT, Chuao. Caracas
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Gerente de Rcursos Humanos
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Jan 2001 - Jul 2003
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CCCT, Chuao. Caracas
Como Gerente de Recursos Humanos lleve a cabo las siguientes funciones:• Llevar a cabo los procesos de reclutamiento y selección en cuanto al personal operativo y administrativo.• Estimar anualmente el presupuesto de gastos de personal. • Levantar descripciones de cargo.Mis logros dentro de la organización:• Diseñar un manual de capacitación para el personal operativo técnico y operativo de las diferentes franquicias a nivel nacional e internacional.• Incrementar la plantilla del personal operativo y técnico a través de mejoras salariales previamente estudiadas y discutidas con la dirección general.
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Education
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1999 - 2001Universidad Central de Venezuela
Master's Degree, Human Resources -
2015 - 2016Universidad Central de Venezuela
Image and Power Diploma -
1984 - 1991Universidad Central de Venezuela
Bachelor's Degree, Vocational Orientation
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