Experience

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  DoubleTree by Hilton Washington DC Gaithersburg / North

  • Gaithersburg MD

  • Reservations Manager

    • Jan 2019 - Present
    • Gaithersburg MD

    Handle incoming calls, make reservations, respond to guest inquiries, manage third party sites and run daily reports. Monitor groups’ cutoff dates, take advance deposits, pre-assign groups with special requests, build Hilton link (POG), keep FastPay updated, monthly commission reports etc. I am responsible to run 365 Daily Detail Report, 14 Day forecast report and the Group pick up report. I closely monitor the groups pick up inventory and manually input the information to Delphi/salesforce weekly. Revenue call weekly, provided the team with any group wash, additional pick up or last minute cancelations.

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  HILTON WASHINGTON DC NORTH/GAITHERSBURG

  • GAITHERSBURG MD

  • Assistant Front Office Manager

    • Oct 2017 - Jan 2019
    • GAITHERSBURG MD

    Handle all front office duties as per their requirement. Handle all conditions such as solve customer inquiries, provide customer requirement, payroll, schedule etc. Helped to carry daily processes to increase the speed of total work. Make decisions regarding operational issues in absence of front office manager. Ensure staff performance are being monitors, and they are working within the policy and procedure set by the management. Assist with interviewing candidates, training, and performance management of colleagues.

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  Hlton Washington DC/North Gaithersburg

  • Gaithersburg MD

  • Front Desk Supervisor

    • Dec 2016 - Oct 2017
    • Gaithersburg MD

    Maintained a professional working environment in front office department and fulfill a variety of job functions, such as training employees and assigning tasks, solving problems, implementing procedures, providing customer service, and reporting to company managers. Provided excellent guest service, while insuring efficient registration and billing services. Ensured team adheres to all policies, standards and laws as dictated by Hilton handbook.

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  Hilton Washington DC/Noth Gaithersburg

  • Gaithersburg MD

  • Front Desk Representative

    • Aug 2015 - Dec 2016
    • Gaithersburg MD

    Made reservations, transportation, and entertainment reservations for guest. Made, confirm, and cancel reservations via all communication avenues. Kept record of room availability and rates. Registered and assigned rooms to guests. Answered inquires pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. Computed bills, collected payments, and made change for guests.