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Elaine Looney profile image

Elaine Looney

President at Elaine P. Looney Call Center Consulting Services, LLC
Intro Book
Elaine Looney, a seasoned marketing expert with 9 years of experience, holds an MA in Psychology and a B.A. in Social Psychology, excelling in direct marketing, customer service, and strategic planning.
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Location
Potomac, Maryland, United States, US
Skills
  • Direct Mail
  • Strategic Partnerships
  • Customer Service
  • Direct Marketing
  • E Commerce
  • Show all
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Bio

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Elaine Looney is a seasoned professional with extensive experience in call center management, customer service, and strategic partnerships. With over 9 years of experience as President of Elaine P. Looney Call Center Consulting Services, LLC, she has developed expertise in KPI performance, incremental sales, and call center technology. Her leadership role at Healthy Directions, a company she owned, allowed her to oversee all outsourced call centers, mail order processing, and email processing, while maintaining strong relationships with vendors. Elaine holds a Bachelor of Arts degree in Social Psychology from Trinity University-Washington and a Master's degree in Counseling Psychology from Hood College. She is proficient in multiple languages and possesses a range of skills, including direct mail, e-commerce, customer acquisition, and multi-channel marketing.

Experience

  • Elaine P. Looney Call Center Consulting Service...
    • Potomac, MD.
    • President
      • Jul 2015 - Present
      • Potomac, MD.

      Call Center and Customer Services ExpertiseKPI PerformanceIncremental Sales/IncentivesCall Center TechnologyCall MonitoringCall Center Management

  • Healthy Directions
    • VP Operations
      • Jul 2006 - Feb 2015

      Ownership of all Outsourced Call Centers, Mail Order Processing and Email Processing. I played a leadership role within the company and owned the Sr. level relationships with all Call Center Vendors. Call Center Performance and sales results were integral to the position. I have a team of 9 ...

  • AB&C Group
    • COO
      • Apr 1973 - Jun 2006

      Leadership role for the entire operations, including Call Centers, Logistics, Customer Esclation, HR, Owned the relationship for all high level Clients. Fiscal responsibility as well as exceeding Clients Performance expectations

Education

  • 1992 - 1995
    Hood College
  • 1985 - 1992
    Trinity University-Washington

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Service”

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