Experience

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  Self-employed

  • Cambridge, Massachusetts, United States

  • Small Business Consultant

    • Sep 2023 - Present
    • Cambridge, Massachusetts, United States

    Provide strategic, operational, business development, marketing, and branding support. Plan and execute projects determined by prioritized needs by owner/business.

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  EHChocolatier

  • Cambridge, Massachusetts, United States

  • Co-Owner, Chocolatier

    • Sep 2009 - May 2023
    • Cambridge, Massachusetts, United States

    Successful award-winning small batch handmade artisan chocolate business with annual revenue of 1M. Awards include Best of Boston 3 years, Best Chocolate Shop in America (Fodor's), Top 10 Chocolatier in North America (Dessert Professional), and Best in the Box (NYTimes).-Built company from scratch. Profitable in every year of operation.-Devised processes to boost long-term business success and increase profit levels. -Implemented business strategies, increasing revenue, and effectively targeting new markets.-Implemented process improvement to shape organizational culture, optimize procedures for higher -efficiency, and help company evolve and grow.-Introduced new methods, practices, and systems to reduce turnaround time.-Participated in business events, conferences, and trade shows to promote products and network with business owners and prospective clients.-Marketing Strategy Development including branding, custom packaging, PR, collateral content (newsletters/social media), and educational classes.-Tracked trends and suggested enhancements to both challenge and refine company's product offerings. Managed purchasing, sales, marketing, and customer account operations efficiently.-Ran ecommerce operations, including site development and maintenance, inventory management and fulfillment.-Compliance with Food Safety and Health Regulation.-Maintained high level chocolatier craftsmanship, development of creative recipes to scale, and maintenance of quality control in production.-Coaching/support for early stage artisan food makers

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  Masspro / Core, Inc.

  • Waltham, Massachusetts, United States

  • Medical Consultant

    • May 1998 - Apr 2009
    • Waltham, Massachusetts, United States

    Peer review company created to improve the safety, effectiveness, and efficiency of patient care through market-leading quality solutions.-Performed QA (Quality Assurance) reviews of prospective, concurrent and retrospective physician care of acute hospitalizations covered under Medicare /Medicaid nationwide.-Provided chart review and written assessments on 20 cases/day, for Blue Cross/Blue Shield and other insurance providers.

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  Spence Center for Women's Health

  • Harvard Square, Cambridge, MA

  • Medical Director

    • Mar 1997 - May 1998
    • Harvard Square, Cambridge, MA

    Medical Director, Internist in for-profit venture capital-funded women's health center offering primary care, subspecialty services, and alternative therapies.-Designed and implemented systems improvements: clinical guidelines, peer review, quality assurance, -risk management, nurse triage & telephone protocols, patient flow, and medical records.-Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.-Supervised clinical staff, providing continuous professional development opportunities and training to maintain and strengthen competencies.-Oversaw transition of practice after purchase by Partners HealthCare.

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  Arlington Women's Health

  • Arlington, MA

  • Founder, Medical Director, Internist

    • Oct 1993 - Mar 1998
    • Arlington, MA

    A multi-disciplinary practice providing an integrated approach to women's health.-Conceptualized and implemented a women's health center for a community-based Harvard teaching hospital.-Built practice to 2,000 patients.-Managed day-to-day clinic operations in addition to clinical responsibilities.-Designed and implemented systems improvements: clinical guidelines, peer review, quality assurance, risk management, nurse triage & telephone protocols, patient flow, and medical records.-Produced marketing outreach programs and collateral materials.-Developed a series of community relations and outreach initiatives, including educational lectures (osteoporosis, heart disease, breast cancer, preparing for pregnancy), free vaccination, health screenings, and health fairs.