Experience

• 

  Conroy Removals | Australia & New Zealand

  • Melbourne, Victoria, Australia

  • Corporate Move Manager

    • Apr 2022 - Present
    • Melbourne, Victoria, Australia

• 

  Kent Removals & Storage

  • Clayton, VIC, Australia

  • International Services Coordinator

    • Mar 2019 - May 2022
    • Clayton, VIC, Australia

• 

  OSS World Wide Movers Pty Ltd

  • Dandenong South, Victoria, Australia

  • Import Coordinator

    • Jul 2018 - Mar 2019
    • Dandenong South, Victoria, Australia

• 

  Kent Removals & Storage

  • Melbourne, Australia

  • Import Coordinator

    • Jan 2018 - Jun 2018
    • Melbourne, Australia

    • Manage the EDI Enterprise customs transfer of all bonded imports• Preparing House Waybills / Data Entry• Liaise with international agents and their clients regarding inbound shipments• Coordinating AQIS inspections• Charging and invoicing quarantine inspection fees• Invoicing overseas agents for destination services• Liaising with Operations regarding AQIS/Customs inspections and final deliveries.• Adherence to FAIM quality system• Responsible for maintaining and following to Australian Customs and Quarantine protocol including random audits• Manage and run the department• Dealing with third party depots and wharfs

• 

  Hellmann Worldwide Logistics Australia

  • Melbourne, Australia

  • In-house Customer Service Implant Officer

    • Aug 2013 - Jan 2018
    • Melbourne, Australia

    • Monitoring Hellmann Network import shipments between overseas origins and destinations.• Pre-alert Hellmann customers of import shipment details as per customers requirements where applicable.• Designing KPI reports specific for Customer requirements• Communications between Hellmann clientele, applicable Hellmann Australia personnel and overseas network offices• Running reports at agreed times and circulation to all key stake holders• Attending Customer Purchasing meetings to gain intensive knowledge of upcoming trends as peak periods, projects shipments of high value. • Account Reconciliation• Documenting all customer shipping enquiries, advising the customer of any changes or delays• Customer service and problem solving• Process management with customer warehouse management to ensure deliveries are delivered at the appropriate times• Co-ordinating of interstate deliveries• Data Entry of all import shipments• Providing quotations for services to potential and existing customers requirements• Handling incoming customer enquiries and taking appropriate action, where applicable• Responsible for reviewing all customer purchase orders, telephone, over-the-counter orders and for resolving all outstanding issues

• 

  Ron Wilson Removals

  • Melbourne, Australia

  • International Manager & Administration Coordinator

    • Jul 2010 - Aug 2013
    • Melbourne, Australia

    • Answering phone calls / enquiries • Manage and run the department• Administration and secretarial duties• Customer service and problem solving• Account Reconciliation• Manage the EDI Enterprise customs transfer of all bonded imports• Preparing House Waybills• Liaise with international agents and their clients regarding inbound shipments• All aspects of International Import and Export co-ordination• Coordinating AQIS inspections• Charging and invoicing quarantine inspection fees• Invoicing overseas agents for destination services• Liaising with Operations regarding AQIS/Customs inspections and final deliveries.• Responsible for maintaining and following to Australian Customs and Quarantine protocol.• Dealing with third party depots and wharfs• Liaising with shipping companies & freight forwarders on rates and sailing schedules

• 

  Clemenger International Freight

  • Melbourne, Australia

  • FAK Import Operations

    • Mar 2010 - Jul 2010
    • Melbourne, Australia

    • Receiving and confirming bookings for clients • Coordinating trucking and clearance services• Following up on carrier bookings• Customer service and problem solving• Processing all shipments docs and steps• Revising and finalizing BL and all relevant documents• Follow up on loading/unloading with representatives• On time feedback and reaction to clients requests, problems, and needs.• Updating, and sending the daily report table for each client during operations• Creating strong network and relations with SSL employees• Client service and assistance• Gathering Import rates and updating them constantly• Sending emails or faxes every step of each operations• Always having a written document that support each decision, request, or step taken during any operation

• 

  King & Wilson Worldwide Moving

  • Melbourne, Australia

  • Import Controller

    • Jul 2006 - Mar 2010
    • Melbourne, Australia

    • Manage the EDI Enterprise customs transfer of all bonded imports• Preparing House Waybills / Data Entry• Liaise with international agents and their clients regarding inbound shipments• Coordinating AQIS inspections• Charging and invoicing quarantine inspection fees• Invoicing overseas agents for destination services• Liaising with Operations regarding AQIS/Customs inspections and final deliveries.• Adherence to FAIM quality system• Responsible for maintaining and following to Australian Customs and Quarantine protocol including random audits• Manage and run the department• Responsible and training of junior staff in all aspects of Imports

• 

  Movements International Movers

  • Melbourne, Australia

  • Customer Service Imports Coordinator

    • Jul 2004 - Jul 2006
    • Melbourne, Australia

    • Liaising with Australian Customs and Quarantine• Dealing with our International Customer requirements• Import Documentation• Liaising with Freight Forwarders & Shipping Lines• Administration/Clerical Duties• Account Reconciliation• Answering Telephones

• 

  Davey Water Products

  • Melbourne, Australia

  • International Customer Service

    • Jan 1995 - Jul 2004
    • Melbourne, Australia

    • Export Documentation, including Letter of Credits, Pro Forma invoices• Administration/Clerical Duties• Data Entry• Account Reconciliation• Liaising with Freight Forwarders• Dealing with our International Customer/agents requirements• Switchboard