Experience

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  Spider Solutions

  • Israel
  • Computer and Network Security
  • 1 - 100 Employee

  • VP Support & Services

    • Jan 2019 - Present

    ➺ Manage operations of customer service, support and integration; support hundreds of local and global companies: enterprise, high-tech, financial, technological, health, industrial & more.➺ Manage a P&L unit – monitor and track revenue and expenses and take actions to maximize revenue, price customer SLA agreements, determine hourly fees & economic viability of projects, respond to tenders & more.➺ Manage a team of 30 IT security engineers and specialists: project manager, operations manager, and technical support manager as well as the helpdesk team.➺ Oversee all service & support processes, implement new procedures, address complex issues, and meet SLAs.➺ Develop and lead a human resource utilization program and ensure continuous improvement of productivity.➺ Champion all training and development programs for the team, develop training materials and train all new workers, as well as measure employees’ performance.➺ Work with multiple teams and functions across the organization and with external stakeholders: sales, finance, payroll, accounting, customers, business partners, and sub-contractors.

  • Business Operations Manager – Service & Integration Dept.

    • Mar 2016 - Dec 2018

    ➺ Managed the department as a P&L unit, responsible for a broad set of operational, commercial, and business programs and activities.➺ Spearheaded projects, improved employee productivity, conducted customer satisfaction surveys and face-to-face meetings with customers, performed economic analyses to improve performance.➺ Managed the Helpdesk manager, acted as the VP’s right hand and was an active player in the decision-making process.

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  Adacom Systems LTD

  • Account & Project Manager

    • 2013 - Feb 2016

    ➺ Managed key accounts, prospected new customers, cultivated and strengthened business partnerships.➺ Harnessed internal and external stakeholders during the sales lifecycle, conducted negotiations and sales meetings, and scoped projects.➺ Led the entire project lifecycle whilst working with multiple functions and teams across the organization.➺ Liaised regularly with executive management, manufacturers, sub-contractors and business partners.➺ Provided professional services to customers, handled licensing issues, SLAs, and coordinated activities with the various teams & departments.

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  One1

  • Business Unit Manager

    • 2011 - 2013

    ➺ Managed a P&L unit, customer relations, sales, and led system implementation projects. ➺ Provided technological and business support to a 100 customers.➺ Championed all trainings for customers and conducted the training workshops.➺ Worked with leading senior IT bodies, sub-contractors, and manufacturers.

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  The Jewish Community, New Jersey, USA

  • New Jersey USA

  • Project Manager

    • 2003 - 2009
    • New Jersey USA

    ➺ Developed, managed and marketed educational and cultural programs for the Jewish Community schools. ➺ Led projects, produced events, worked with suppliers, and handled all operations.

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  Bank Massad Ltd.

  • Business Department Manager

    • 1998 - 2003

    ➺ Managed a team of 4 and provided consultation and face-to-face service to business customers.