Experience

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  Hollywoodbets Africa

  • South Africa

  • Regional Manager Food and Beverage

    • Sep 2015 - Sep 2017
    • South Africa

    Position held - Regional Food and Beverage manager for Gauteng, Mpumalanga and Limpopo provincesDUTIES AND RESPONSIBILITIES Implement Strategic Food and Beverage (F&B) plans in line with Business Plans. Effective Management of existing Fast Food Outlets in different provinces, ensuring outlets deliver on product quality, exceptional customer service and maintain good housekeeping practices. Opening of new Fast Food outlets in different provinces of South Africa. Instrumental in the costing exercises of existing recipes and the generation of new recipes. Maintaining a database of cost effective suppliers/vendors. Generation of F&B standard operating procedures and protocols. Implementing marketing strategies to ensure that outlets generate sustainable revenues. Daily reporting to National Office on Branch stock, end of day variances and Sales generation and also ensure timeous submission of daily, weekly, monthly F&B reports. Consistently applying disciplinary practices in line with business and HR requirements. Manage F&B outlets Managers, Supervisors and staff.  Establish performance standard and conduct performance reviews. Ensure superior customer service and customer experience throughout the region and pro-actively address customer complaints and ensure positive customer feedback.  Work closely with Regional Betting Managers and Betting Branch Manager to ensure good customer experience in order to attracts and retain customers/punters.Resigned from the above mentioned organisation to pursue entrepreneurial adventure in supply chain management.

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  Crowne Plaza Monomotapa Harare

  • Harare

  • Food and Beverage Manager

    • Jul 2010 - Dec 2014
    • Harare

    DUTIES AND RESPONSIBILITIES• Liaising with the senior managers, heads of departments and staff, to maintain the IHG Crowne Plaza standards.• Drawing up product improvement initiatives.• Ensuring that operational and business information is disseminated accordingly.• Daily tracking and analysis of the financial performance of the department that is revenues, expenses and competitor analysis.• Preparing monthly management reports for the department.• Ensuring that food quality and service delivery in all outlets is carried out as per standard.• Handling complaints, queries and criticism which come from the various stakeholders such as guests and colleagues, in a courteous and professional manner.• Engage in after sales service to ensure total guest satisfaction and repeat business.• Responsible for drawing up sales and marketing initiatives for the department.• Responsible for staff training and mentorship programs.• Ensuring that rules, policies and company procedures are adhered to by staff.• Advising the General Manager on operational issues.• Carrying out performance appraisals for the staff.• Preparation of the annual budget for the department.

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  Holiday Inn Express - Jumeira Dubai

  • Functions coordinator

    • Jun 2008 - Oct 2009