Experience

• 

  Fiserv

  • Pittsburgh, Pennsylvania, United States

  • Billing Analyst II

    • Apr 2008 - Apr 2024
    • Pittsburgh, Pennsylvania, United States

    Duties include:• Prepare and audit for accuracy client monthly billing invoices• Answer invoice questions from clients and account executives in a timely manner• Update client information as needed in the EPOC and SAP billing systems• Process monthly client contract renewals and audit for accuracy• Work with internal departments to resolve complex client billing issues• Train internal associates on billing processes and procedures• Note: Elan Financial Services was acquired by Fiserv, time carried over

• 

  U.S. Bank / Elan Financial Svcs.

  • Pittsburgh, PA

  • Billing Specialist

    • Jan 2008 - Oct 2020
    • Pittsburgh, PA

    Process 3rd party and internal charges for client invoicing. Balance settlement records for multiple network accounts, Point of contact for relationships with outside PIN debit and Signature networks (Star / Pulse / Visa / others). Resolve any additional tasks assigned by management.• Research and balance credit and debit card financial accounts• Interact with management and production teams for quality standards• External / Internal client communication to ensure processing timeframes• Create and maintain system reporting for daily and historical reference

• 

  TSYS Merchant Solutions

  • Client Operations Mgr

    • Jun 1994 - Oct 2007

    • First point of contact for customer interfacing and issue resolution• Subject Matter Expert for all Client debit card reconciliation related issues• Interfacing with Card Services (American Express, Diners Club, Discover and JCB Card) for set-up and monetary exception item research• Performing service observes on advisors for quality assurance purposes• Proficient with MS Word, Excel, PowerPoint and E-mail for departmental reporting and record keeping• Assisting and training fellow team members in day to day work• Creating and updating departmental procedures

• 

  E. H. Griffith, Inc.

  • Asst. Warehouse Mgr.

    • Jun 1988 - May 1994

    • Training new employees on inventory and shipping/receiving procedures• Acting as resource person for AS/400 computer system• Providing customer service and investigating / resolving customer complaints• Maintaining and updating warehouse records