Experience

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  MS&AD Insurance Group

  • London, England, United Kingdom

  • IT Client Support Analyst

    • Oct 2021 - Present
    • London, England, United Kingdom

• 

  HSBC

  • London, United Kingdom

  • Premium It Support

    • Jun 2018 - Oct 2021
    • London, United Kingdom

• 

  DXC Technology

  • London, Greater London, United Kingdom

  • Build Engineer

    • Jul 2017 - Apr 2018
    • London, Greater London, United Kingdom

• 

  Bank of America Merrill Lynch

  • London, United Kingdom

  • Refresh Engineer

    • May 2017 - Jul 2017
    • London, United Kingdom

• 

  Wizard IT

  • London, United Kingdom

  • 2 line engineer

    • May 2017 - May 2017
    • London, United Kingdom

• 

  Connecting London

  • London, United Kingdom

  • 2nd line Engineer

    • Sep 2016 - Apr 2017
    • London, United Kingdom

• 

  A J Morrisroe & Sons Ltd

  • London, United Kingdom

  • IT Technician

    • Feb 2016 - May 2016
    • London, United Kingdom

    1st/2nd line Desktop SupportSNOM Phone SupportIT Management

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  Bunge London Limited

  • 3 More London Riverside

  • UK IT Support Engineer

    • Mar 2009 - Jan 2016
    • 3 More London Riverside

    1st line DesktopTrade SupportAvava Phone SupportLondon IT Budgetnetwork security analyst (Nextfinder)

• 

  Speakerbus Communications Pvt Ltd.

  • System Engineer

    • Nov 2006 - Jan 2009

    Maintenance, I was in charge of three sites for the London office they were HSBC, MLFC & JP Morgan regular site visits for Monthly SQL backups and six months review of the Preventive Maintenance this including Server Maintenance, Analogy and digital line checks, Voice quality checks, Hardware checks for the SB534 and VCM and make sure all paper work and in house database is up to date.Installation, of the SB543 required a lot of project work between the Customer, Line Provider, Project Manager, Account Manager and yourself, you need to make sure Network ports are open, IP Address are right, Line setting are right, site survey and Etc. I have had three High profile overseas install, Lehman Brother, Moscow (This was the same time Lehman went into bankruptcy), Morgan Stanley Moscow & Geneva.Installation and support for the iSeries and iTurret, this include Network drawing, IP address, Multicast address, Bandwidth calculation and sometime configuring the customs network, Avaya PBX and SIP Server. I also help with the validation of the new iTurret (Id808 Dealer board).Fault finding and troubleshooting for faults, which includes, Analogy 4 wire lines, Digital Line T1 and E1 (Lines Down), Power outage and complete loss of services. Phone support for customer as well as Speakerbus Engineer around the world 24/7. Local site visits to Morgan Stanley, MLFC, RBS, ABN, HSBC, ING, Citigroup and JP Morgan.

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  Thomson Financial (Thomson Reuters)

  • London, United Kingdom

  • Field Service Engineer

    • Apr 2000 - Aug 2006
    • London, United Kingdom