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Edward Chiwambo
- Claim this Profile
- Web Development
- Customer Service
- Data Entry
- Microsoft Office
Bio
Experience
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FSI Outsourcing
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Lusaka Province, Zambia
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Data Audit Specialist
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Oct 2022 - Present
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Lusaka Province, Zambia
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Zambia National Commercial Bank (Zanaco) PLC
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Lusaka Head Office
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Data Entry Clerk
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Sep 2019 - Sep 2023
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Lusaka Head Office
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ICT OFFICER
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May 2017 - Jul 2018
•Educate the youth about new advancements in the computer world and mobile world.•Maintain the NGO computer software.•Advice of new computer software and hardware to buy.•Conducted training for casual workers on data collection methodologies and supervised data entry clerks.•Prepare informative field reports, identify shortcomings and make relevant recommendations on a regular basis.•Produced monthly reports using advanced Excel spreadsheet.
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Tech Mahindra (Airtel)
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Lusaka, Zambia
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Customer Service Representative
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Sep 2014 - Mar 2017
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Lusaka, Zambia
Duties and Responsibilities - Answering incoming calls using the standard greeting consistency. - Resolving client’s queries and meeting their expectations.- Educating and informing clients on company products.- Handling internet configurations.- To adhere to call center schedule- To provide accurate information based on customer queries.- To meet performance standards set by the company.
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Education
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National Institute of Public Adminstration
Diploma, Management of Information Systems -
Chindwin High School
School Certificate -
Great North Road Academy
Certificate, Microsoft
Suggested Services
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