Experience

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  Standard Commerce Bank

  • Dominica

  • General Manager

    • Apr 2017 - Present
    • Dominica

• 

  YA Internet Services

  • Ashkelon Area, Israel

  • Customer Support Manager

    • Jul 2016 - Apr 2017
    • Ashkelon Area, Israel

    Starting as a sales representative, in 2 months I was invited to build the Customer Support Area, with responsibility for the proposal of CRM policies, procedures, reports and communication materials to customers; responsible for the interactions with the customers and follow-up actions; act as link to external lawyers; also for the training of new employees in the area. Managed to significantly reduce attrition and cases open due to complaints.

• 

  Gvahim

  • Tel Aviv Area, Israel

  • Participant

    • Jun 2016 - Jul 2016
    • Tel Aviv Area, Israel

    Gvahim provides highly skilled Olim with the tools, guidance and network needed to build a successful career in Israel

• 

  Valentina Caran Imoveis

  • São Paulo, SP, Brazil

  • New Business Director

    • Nov 2007 - Apr 2016
    • São Paulo, SP, Brazil

    Valentina Caran Imóveis is the leading local commercial real estate dealer. My responsibilities were, besides traditional real estate intermediation, to find new ways to fund, finance and structure the deals, liaising with banks, funds and private investors. I also worked as the liaison to the State Government´s Development Secretary regards to local development issues.

• 

  ISAE Curitiba

  • Curitiba, PR, Brasil

  • Associate Professor

    • Feb 2007 - Nov 2007
    • Curitiba, PR, Brasil

    Associate Professor in Marketing programs for graduates.

• 

  Universidade Curitiba

  • Curitiba, Parana, Brasil

  • Associate Professor

    • Feb 2007 - Nov 2007
    • Curitiba, Parana, Brasil

    Associate Professor in Marketing related disciplines.

• 

  independent

  • Curitiba, Parana, Brazil

  • consultant

    • Aug 2006 - Nov 2007
    • Curitiba, Parana, Brazil

    worked as a portfolio management consultant for private clients in Bovespa and BM&F operations.

• 

  HSBC Bank Brazil

  • Segment Director

    • Feb 2002 - Apr 2003

    Segment Director: Launching of the new Gold Class segment. Achieved 40% above target in the total number of customers and also on average return per client;

  • Associate Regional director

    • Aug 2001 - Feb 2002

    Associate Regional Director: Bottom line responsibility for 32 branches and their sales teams, segments Small Businesses and Individual clients as well.

• 

  HSBC Bank Brasil

  • Curitiba, PR, Brazil

  • Sales Planning & Promotions Director, Retail:

    • Jun 1999 - Aug 2001
    • Curitiba, PR, Brazil

    Sales Planning & Promotions Director, Retail: I led a team of sales consultants and trainers; oversaw the Retail Budget with over US$2B in revenues and US$ 1B in expenses; also directly responsible for a yearly budget of over US$ 2 MM allocated to my area.

• 

  Anhembi-Morumbi University

  • São Paulo, SP, Brazil

  • Professor

    • Feb 1995 - Nov 1995
    • São Paulo, SP, Brazil

    Professor in the Banking MBA program on the subjects: Strategic Planning, Advanced Topics in General Magement and Investment Products