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Edna Mello profile image

Edna Mello

Bilingual Technical Support Engineer at Kaspersky Lab
Intro Book
Seasoned IT security expert with 26 years of experience in managing IT security teams and projects.
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Location
Pepperell, Massachusetts, United States, US
Languages
  • English Native or bilingual proficiency
  • Portuguese Native or bilingual proficiency
Skills
  • Firewalls
  • Security
  • Network Security
  • Information Security
  • Operating Systems
  • Show all
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Bio

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Edna Mello is a seasoned IT security expert with 26 years of experience in managing IT security teams, projects, and teams in compliance with ITIL, ISO 9001, and company standards based on ISO 27001. She has expertise in firewalls, security, network security, information security, operating systems, ITIL, and more. Edna has worked with top companies like Kaspersky Lab, PETROBRAS PETROLEO BRASILEIRO SA, and Brazil Software Ltda, providing end-user antivirus support, troubleshooting, and escalation, as well as managing problem incident teams and implementing corporate antivirus solutions.

Credentials

  • Industry Readiness Training
    Mount Wachusett Community College
    Jan, 2016
    - Apr, 2026
  • Quality System Training
    -
    Nov, 2015
    - Apr, 2026
  • ISO 27001:2005 Certified Leading Auditor
    BSI, 2007
    Aug, 2007
    - Apr, 2026
  • ITIL FOUNDATIONS 2.0
    Politec
    Nov, 2006
    - Apr, 2026
  • Introduction to Real Secure Site Protector
    ISS-IBM
    Dec, 2005
    - Apr, 2026
  • RSI training course (Risk in Information Security)
    Modulo
    Dec, 2004
    - Apr, 2026
  • Microsoft Certified Professional-MCP
    Microsoft
    Aug, 2004
    - Apr, 2026
  • Lecture III Petrobras Corporate Security
    Petrobras
    Apr, 2004
    - Apr, 2026
  • Administering and Implementing Windows Server 2000
    Aikon Training
    Feb, 2004
    - Apr, 2026

Experience

  • Kaspersky Lab
    • Woburn, MA
    • Bilingual Technical Support Engineer
      • Nov 2013 - Jul 2014
      • Woburn, MA

      End-user antivirus support for Microsoft and Apple platforms. Troubleshooting and escalation.Prioritized cases based on level of security threat.

  • PETROBRAS PETROLEO BRASILEIRO SA
    • Rio de Janeiro Area, Brazil
    • IT Security Consultant
      • Sep 1996 - Jul 2010
      • Rio de Janeiro Area, Brazil

      Managed IT security team and projects in compliance with ITIL, ISO 9001, and company standards based on ISO 27001. Managed problem incident teams and applied corrective and preventive actions (CAPA) to ensure compliance with applicable regulations and policies.Liaison between Quality and Infrastructure teams to ensure that IT security standards were being followed.Training workforce on the company’s IT security standards and procedures. Implemented corporate Antivirus Trend enterprise solution with third-level support, and patch management with update services.

  • Brazil Software Ltda
    • Technical Support
      • Jan 1992 - Jun 1996

      • Third level support: Network monitoring with Sniffer sotware, Release Management• Deployment of the network environment, assessment, applications and antivirus.

Education

  • 1991 - 1994
    Universidade Veiga de Almeida
    Bachelor of Technology (B.Tech.), Computer Science

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security”

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