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Edna Goldstein
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English Native or bilingual proficiency
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Hebrew Native or bilingual proficiency
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French Elementary proficiency
Bio
Experience
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Israel
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Travel Arrangements
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1 - 100 Employee
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Implementation Project Manager
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May 2023 - Present
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Global Coordinator
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Nov 2017 - Jun 2023
Overall responsibility for Global Customers Implementation and maintenance by interfacing with Operations & IT in Israel and Client Managers around the Globe. Monitoring and reporting of Service Level and Customer satisfaction via designated tools and supporting data. Verifying adherence to Global Compliance and Company regulations including staff training, supporting external audits and addressing annual compliance requirements. Response to Global Client Tenders.
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Indoor Sales and Call Center Manager
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2003 - 2017
Overall responsibility for ongoing activity of the department dealing with telephone sales and services for travel agents and private customers.Initiation of marketing actions for products and services.Working with head office counterparts in Switzerland.Handling of logistic issues and professional response to the team (seven employees).Solutions for complex problems that require immediate managerial intervention.Follow up on open issues, minimizing handling times and harnessing of internal organizational interfaces.Coordination of internal and external training needs. Planning and leading of marketing seminars. Premium customers portfolio management to ensure service excellence and maximum profitability.Management of working procedures, diagnosing weak points and leading solution processes, streamlining and improving working procedures.Employee’s management, roster, personal feedback sessions, team development, training, recruiting.Maintaining a supportive working environment that encourages professional and personal development.*** The department receives many positive feedbacks from customers and is considered a leading example thanks to high service levels and proficiency.
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Indoor Sales
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1988 - 2002
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Education
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1985 - 1987The Hebrew University
Bachelor's Degree, English Linguistics / French langauage & literature
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