Experience

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  Vocational Skills Development Organisation

  • South Sudan

  • Head of Vocational Training

    • Feb 2022 - Aug 2022
    • South Sudan

    Head of Department- Hospitality Operations Course. - Vocational Training,

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  Smile Again Africa Development Organization - SAADO

  • South Sudan

  • Head of Department

    • Mar 2021 - Jan 2022
    • South Sudan

    Head of Department- Hospitality Operations Course. - Vocational Training,

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  AIDA INTERNATIONAL HOTEL,JUBA

  • South Sudan

  • Marketing Business Development Manager

    • Oct 2019 - Jan 2021
    • South Sudan

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  Africa Journeys Limited

  • Marketing Executive

    • Jun 2016 - Mar 2017

    Analysing and investigating price, demand and competition•Devising and presenting ideas and strategies•Promotional activities•Compiling and distributing financial and statistical information•Writing reports•Organising events and product exhibitions•Monitoring performance•Managing campaigns on social media

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  Somak Luxury Travel

  • Nairobi, Kenya.

  • Operations Officer

    • Jun 2012 - Aug 2013
    • Nairobi, Kenya.

    •Implementation of Transport policy approved by the management.•Minimizing disruption and resolving any unscheduled delays, having to make decisions in difficult situations•Efficiently managing a team of drivers and vehicles in Safari and Transfer allocation.•Analysing results of surveys on clients/customer satisfaction and starting new projects to improve performance;•Respond to customer enquiries or complaints and attend to comfort and concerns of passengers•Propose improvements in the existing Transport system.•Ensure that proper inventory of all components of vehicles are maintained and checked frequently. •Maintain duty roasters of drivers and being the first point of contact for all drivers.•Arrange for re-training and re-certification of drivers•Keep records/ history of drivers and accidents/Registration and re- certifications of vehicles•Assist Tour Consultants in quoting Safaris, Transfer and Excursions.

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  Somak Luxury Travel

  • Transport Officer

    • Aug 2010 - Apr 2012

    • Forming potential solutions to transport related problems.•Making sure the transport operation meets its performance and safety targets, monitoring it and reporting to senior management.•Advising on policy and strategic developments and examining business decisions (pricing policy, level of service provision, timetable changes) to assess their impact on clients.• Assist in managing and supervising staff, organizing work shift timetable/Planning Safaris and transfers and coordinating staff training.•Assist in negotiating and managing contracts and developing new business opportunities whenever possible.•Minimizing disruption and resolving any unscheduled delays, having to make decisions in difficult situations.

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  Research Solutions Africa

  • Nairobi

  • Research Assistant

    • Feb 2009 - May 2009
    • Nairobi

    •Arrangement and undertaking of face-to-face interviews with individual.•Arrangement and administration of questionnaire to relevant groups. •Coding and entry of data collated. •Maintenance of accuratefiles and records, both computerised and manual.•Writing up & reporting of research findings as required by the Research Co-ordinators.•Performance of any other duties associated with the research project, of an occasional nature, which may be assigned by the Research Co-coordinators’

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  African Eagle Day Tours

  • Nairobi

  • Tour consultant

    • Jun 2007 - Jan 2009
    • Nairobi

    Responsible for providing travel arrangements, local tour and activities, as well as financial services.Conferred with clients by telephone, writing, and in person to answer questions regarding travel and financial services.Planned, described, arranged, and sold vacation packages. Collected payment for transportation and accommodations from customer.Informed clients of travel dates, times, connections, baggage limits, medical and visa requirements and assisted clients in preparing required documents or forms for travel, such as visas.Printed and requests transportation carrier tickets, using computer printer system and system link to travel carrierThe ability to provide customer service in several areas of our business has contributed to an increase of sales and revenues for the company.

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  Paws Africa Safaris

  • Nairobi - Karen

  • Transportation Analyst

    • Aug 2005 - Jun 2007
    • Nairobi - Karen

    Provide customer service support to the entire company to meet each department’s inbound and service requirements.Negotiate rates as needed with contract carriers.Provide analysis of current transportation and operations practices to determine process and cost improvement opportunities.Audit carrier invoices for accuracy and contract complianceCreate reports and reporting mechanisms to monitor and control all aspects of the supply chain, including vendors, merchants, and inbound transportation to report logistics cost, service standards, and transport plan throughout the supply chain.