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Bio

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Eddie Valdez is a seasoned professional with extensive experience in customer service, team management, and dispute resolution. He has worked in various roles, including Call Center Team Lead, Chief Union Steward, and Accounts Receivable Specialist. Valdez holds an Associate's degree in Accounting from Heald College.

Experience

    • Call Center Team Lead
      • Jun 2022 - May 2023
      • Fresno, California, United States

      Trained and Managed a Call Center Team of Apprentices.

  • Federal Union Chapter 97
    • Fresno, California, United States
    • Chief Union Steward
      • Apr 2006 - Jun 2022
      • Fresno, California, United States

      Assisted employees resolve their issues with their managers informally or through the grievance process, arbitration, and/or through EEO.

  • Internal Revenue Service
    • Fresno, California, United States
    • Customer Service Representative
      • Nov 2004 - Jun 2022
      • Fresno, California, United States

      Assisted tax payers with their respective tax issues in order to be tax compliant.

  • Land America
    • Fresno, California, United States
    • Call Center Team Lead
      • May 2002 - Sep 2004
      • Fresno, California, United States

      Trained and Managed a Call Center Team for a home mortgage company.

  • Aetna, a CVS Health Company
    • Fresno, California, United States
    • Accounts Receivable Specialist
      • Apr 1998 - May 2002
      • Fresno, California, United States

      Ensured clients paid their monthly premiums timely. Ran monthly and quarterly reports.

  • Merchants Association of Fresno
    • Fresno, California, United States
    • Retail Bill Collector/Bookkeeper
      • Apr 1988 - Mar 1998
      • Fresno, California, United States

      Trained Bill Collectors and Accounts Receivables/Payables

Education

  • 1986 - 1988
    Heald College
    Associate's degree, Accounting

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Accounting”

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