Bio
Experience
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AlphaWorks, Bitwise Industries Apprenticeship Program
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Fresno, California, United States
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Call Center Team Lead
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Jun 2022 - May 2023
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Fresno, California, United States
Trained and Managed a Call Center Team of Apprentices.
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Federal Union Chapter 97
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Fresno, California, United States
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Chief Union Steward
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Apr 2006 - Jun 2022
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Fresno, California, United States
Assisted employees resolve their issues with their managers informally or through the grievance process, arbitration, and/or through EEO.
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Internal Revenue Service
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Fresno, California, United States
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Customer Service Representative
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Nov 2004 - Jun 2022
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Fresno, California, United States
Assisted tax payers with their respective tax issues in order to be tax compliant.
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Land America
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Fresno, California, United States
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Call Center Team Lead
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May 2002 - Sep 2004
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Fresno, California, United States
Trained and Managed a Call Center Team for a home mortgage company.
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Aetna, a CVS Health Company
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Fresno, California, United States
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Accounts Receivable Specialist
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Apr 1998 - May 2002
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Fresno, California, United States
Ensured clients paid their monthly premiums timely. Ran monthly and quarterly reports.
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Merchants Association of Fresno
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Fresno, California, United States
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Retail Bill Collector/Bookkeeper
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Apr 1988 - Mar 1998
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Fresno, California, United States
Trained Bill Collectors and Accounts Receivables/Payables
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Education
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1986 - 1988Heald College
Associate's degree, Accounting
Suggested Services
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Industry Focus. “Accounting”
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References
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