Experience

• 

  DELFINGEN

  • France
  • Motor Vehicle Parts Manufacturing
  • 700 & Above Employee

  • Quality Engineer/Supervisor

    • Feb 2016 - Dec 2017

  • Customer Service Representative

    • Nov 2013 - Feb 2016

    Responsible for establishing and maintaining a profitable and professional relationship with Customers on behalf of the company by taking responsibility for each Customer contact and ensure that all Customer requests are fulfilled in a prompt and timely manner. Ensure that each Customer’s requirements are handled in accordance with the company’s policies and procedures. Ensure manual delivery orders display correct pricing and standard packs prior to creating a manual order. Validate entered order and make any corrections prior to submitting. Send order entry confirmations or open order reports to customers for verification of scheduled ship dates. Enter manual invoices and verify charges are correct prior to submitting. Manage customer accounts via emails and telephone calls to resolve any issues that may arise. Communicate with scheduling to ensure product will be made available for customers’ orders. Communicate with shipping department to ensure orders are delivered as scheduled. Process sample requests and spot buy orders and maintain log. Follow up with production and quality to ensure for a timely delivery. Submit new part entries to sales for new part numbers and maintain log. Mail or email customer invoices.

• 

  ADP

  • United States
  • Human Resources Services
  • 700 & Above Employee

  • Implementation Consultant I

    • Mar 2010 - Apr 2010

    As the client’s point of contact I used my customer service skills to discover, analyze, and document the client’s design plan and event processing rules, including eligibility, benefit plan design attributes, prices and business rules. Identified and resolved outstanding, unresolved client requirements or change control situations and escalated them to the Project Manager if needed. Placed documents used during discovery and testing in Document Depot. Performed dual duties of a Discovery Analyst and Testing Specialist while in this position.

  • Testing Specialist I

    • Sep 2009 - Feb 2010

    As the point of contact for System Integration Testing (SIT) and the external client’s User Acceptance Testing (UAT) I identified and documented in the Health and Welfare Service Engine (H&WSE) Benefits Matrix all test case scenarios to include but not limited to Eligibility, Participant Initiated Event (PIE) and Data Driven Events (DDE) required for testing. Requested the population of every test scenario with a participant ID and other important data from all self- administered clients. Set and communicated target date for receipt of test case population, obtained signoff of Testing Strategy document and testing scenarios documented on the H&WSE Benefits Matrix. Performed validation testing of data provided by client. Identified test case population for Eligibility and PIE for ADP administered clients. Distributed test cases to ADP and client testers and assigned Test Incident Results (TIRs) to appropriate resource for research or retest. As well as tracked TIRs from creation to resolution via Team Track while working with designated resource to ensure appropriate resolution. Assisted Project Manager in securing UAT signoff document from client and also served as a liaison with ADP staff as part of the hand off to production and ongoing support by ensuring that all testing results are clearly communicated and documented. Proper storage of all documents to support audit processes into Document Depot.

  • Quality Tester II

    • Jul 2007 - Sep 2009

    Accountable for executing the test plan for open or ongoing enrollment and completing test cases, documenting successes or failures, and retesting until each assigned test case produces the results defined in the client-approved Discovery Notebook. Analyze and review results of each test case using reports, export interfaces, and participant communication. Request reports and exports as needed. Escalate documented Test Incident Reports to Testing Specialist. Provide any additional documentation through screen shots, election confirmations, or other output to further identify any issues through a TIR. Retest cases, as needed in order to allow successful completion.

• 

  ATS Reliance for Scientific Atlanta

  • El Paso, Texas Area

  • Process Control Technician

    • May 2002 - Jul 2007
    • El Paso, Texas Area

    Responsible for auditing work instructions, procedures, and forms for ISO 9000. As a point of contact for distribution center, I used my customer service skills to assist in corrective and preventive measures with manufacturing, engineering, or quality personnel to resolve any problems or issues. Develop, prepare, and analyze reports such as Pareto charts and accuracy measurements. Update and maintain ISO 9000 policies and standards for the distribution center. Assist employees in problem identification or problem verification. Manage input of data for Supervisor reports. Performed employee orientations and training on work instructions and procedures for new employees. As a Quality Representative for Scientific Atlanta Distribution Center I helped to maintain ISO 9000 Certification. Assist IT Project Manager when feasible. Unlock end users by re-setting of passwords for Windows XP Pro and Outlook through servers. Re-set scan guns through software on server. Map network printers when applicable. Map network drives and shared files when applicable. Assist end users with computer and printer problems when applicable. Create new profiles on Outlook.