Experience

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  Holcim New Zealand

  • Auckland, New Zealand

  • Corporate Administrator / Office Manager

    • Oct 2019 - Present
    • Auckland, New Zealand

    As a corporate administrator and office manager, I actively contribute to the pursuit of operational excellence by identifying cost-efficient solutions and enhancing organizational systems. My commitment to efficiency is reinforced by the meticulous documentation of processes within my areas of responsibility.A substantial component of my role revolves around providing invaluable operational support for projects aimed at enhancing processes. I collaborate across various departments, spanning from the initial development stages to the successful deployment of these initiatives. This comprehensive approach ensures not only the identification of process improvements but also their effective implementation under the guidance of management.Furthermore, I serve as a pivotal point of contact for stakeholders, encompassing both internal and external parties. My adept handling of escalated concerns, whether originating from customers, vendors, or fellow team members, guarantees prompt resolution and safeguards the integrity of our operational framework. I possess expertise in reconciling account data and resolving intricate process issues, consistently delivering accurate and timely responses.My role also entails bridging the gap between the Global Processing teams in India and the intricate nuances of New Zealand's processes and systems. This position equips me to expertly manage escalations, fostering productive cross-border collaboration and ensuring the flawless execution of mission-critical tasks.

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  Interlink Modular

  • Auckland, New Zealand

  • Manufacturing Administrator / Quality Controller

    • Apr 2019 - Oct 2019
    • Auckland, New Zealand

    As a manufacturing administrator and quality controller, I played a pivotal role in ensuring the smooth and efficient operation of our production processes including preparation of Bills of Materials spreadsheets in strict accordance with job specifications, configuring them to meet project requirements. My responsibilities extended to coordinating procurement processes for our Auckland Manufacturing unit, which involved ordering stock and materials, managing manufacturing purchase orders, and investigating any discrepancies in orders, deliveries, and invoices.

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  Westpac

  • Customer Service Representative (Part time -Saturday only)

    • May 2009 - Jul 2019

    Throughout my career as a dedicated frontliner bank teller, I've had the privilege of assisting numerous customers with their financial needs. My core responsibilities revolved around efficiently processing a wide range of counter transactions, including deposits, withdrawals, bill payments, and EFTPOS transactions.In addition to these essential duties, I took pride in ensuring that customers were fully informed about the bank's diverse suite of products. My goal was to empower them with the knowledge needed to make informed and advantageous financial decisions

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  Access | Partners in Property

  • Auckland, New Zealand

  • Operations Administrator/ Scheduler– Auckland Council Services

    • Mar 2018 - Apr 2019
    • Auckland, New Zealand

    During my tenure as an Operations Administrator and Scheduler, I played a critical role in orchestrating and optimizing the operational efficiency of Auckland Council services. My responsibilities were multifaceted and integral to ensuring the seamless delivery of services.One of my primary functions was controlling the flow of reactive jobs in strict accordance with established service levels. This involved a keen sense of prioritization and resource allocation to meet service commitments. Additionally, I managed the scheduling and dispatching of a team of twelve in-house experts and builders, leveraging their specialized talents to match task specifications. I meticulously processed orders for materials and equipment, ensuring they were delivered and prepared for installation according to defined timelines.

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  Interlink Modular

  • Auckland, New Zealand

  • Project Coordinator / Contracts Administrator

    • Mar 2016 - Mar 2018
    • Auckland, New Zealand

    As a project coordinator, I assumed a vital role in guiding intricate projects from their inception to successful completion. My diverse set of responsibilities was tailored to provide robust support for effective project management. This encompassed the meticulous oversight of project timelines and submissions through collaborative efforts with architects, civil engineers, and structural engineers. Furthermore, I excelled in compiling Project Identification Documents (PIDs) for submission to the Ministry of Education, harnessing the wealth of information within the organization's comprehensive records.

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  Connect NZ

  • New Zealand
  • Telecommunications
  • 1 - 100 Employee

  • Project Administrator

    • Aug 2015 - Mar 2016

    As a dedicated Project Administrator, I held a central role in ensuring the seamless and effective execution of a variety of projects. My responsibilities spanned a broad spectrum of critical tasks, each contributing significantly to the overall success of these ventures.A primary facet of my role involved overseeing the onboarding of new project contracts into our system. This pivotal task ensured that projects were launched on a solid foundation, setting the stage for their successful management and execution.Financial oversight was another core element of my responsibilities. I meticulously reviewed project values and costs, promptly identifying and communicating any discrepancies or issues to Project Managers and Account Managers. This proactive approach was instrumental in upholding financial transparency and optimizing project profitability. Additionally, I assumed responsibility for the preparation of comprehensive month-end financial project reports, offering valuable insights into project performance.

  • Service Administrator Team Leader

    • Aug 2012 - Aug 2015

    Started as a Senior Administrator and promoted as a team leader. . In this role, I assumed responsibility for overseeing the Service Administration, Billing, and Customer Service Contact Centre department. As a Team Leader, I became the primary point of contact for our esteemed clients, which included top-tier organizations. My role involved overseeing the efficient operation of these critical departments,ensuring the seamless delivery of services and an exceptional client experience.A key facet of my role was conflict resolution, particularly in addressing consumer complaints within the Service Administration and Customer Care department. I leveraged effective communication and problem-solving skills to resolve conflicts related to invoicing and service quality.I spearheaded the management of the Connect Care/SLA contract program. This multifaceted role involved identifying under performing contracts, executing renewals, and upholding Connect's contractual service commitments to our valued clients. Ensuring the faithful fulfillment of these obligations was paramount to maintaining strong client relationships.

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  Elite Systems Ltd (NZ)

  • Auckland, New Zealand

  • Customer Service Officer / Sales Support

    • Oct 2007 - Apr 2012
    • Auckland, New Zealand

    In this role, placed a strong emphasis on delivering exceptional customer service and establishing robust client relationships. My responsibilities extended to driving sales for a new company, where I proactively engaged in outbound cold calling to generate leads and connect with potential customersA significant portion of my responsibilities centered around facility asset management, where I coordinated equipment installation, facilitated service provisioning, and managed commodity deliveries, all contributing to streamlined operations.In addition, I provided invaluable support to the Finance Controller by handling essential administrative tasks, contributing to the department's overall operational efficiency