Experience

• 

  Multnomah County

  • United States
  • Government Administration
  • 700 & Above Employee

  • Office Assistant Senior - School Based Mental Health

    • May 2020 - Present

    • From various sources, collects and tracks clinical documentation from staff and submits it to Medical Records after reviewing for completeness• Data Entry: Enters referral and information into database on behalf of the School Based Mental Health (SBMH) and the K-3 (Kindergarten through 3rd Grade) programs respectfully: Complete ACORN forms for SBMH: Coordinate signatures and submission of mileage sheets and supply reimbursement requests from staff• Logistical Support: Assist with coordination of program events and activities, including reserving meeting space, room set up and equipment set up: Order program supplies and submit, then follow through on, facilities requests: Weekly reception duty, as scheduled• Meeting Support: Create agendas, as directed by Supervisors and Manger: Schedule and attend assigned meetings: Take notes for Team Meetings and any meetings that are assigned: Maintain shared Google folder of these items.• Entry/Exit Management of Staff: Check out and check in equipment and identification badges at the beginning and end of the school year for the SBMH staff, keep accurate inventory of printers, signature pads, laptops, and other devices. Arrange for IT to update laptops, storage of equipment and a general clean up on work spaces to be ready for the next school year• Assist in facilitating and tracking client welfare assistance programs requests

  • Office Assistant Senior - Direct Clinical Services - Multnomah County Health Department

    • Dec 2019 - May 2020

    • Performing advanced administrative work including the compiling and maintaining detailed records, verifying accuracy of information, researching discrepancies, and recording information; and assisting the public and other staff in interpreting and applying policies, procedures, laws, and ordinances; contact the public and outside agencies to acquire and provide information and make referrals; research, analyze, complete, and summarize data for special projects and comprehensive reports. • Maintaining calendars and scheduling of activities, meetings, and various events; coordinating activities with other County departments, the public, and outside agencies.• Assisting with training on systems, procedures, and program operations with clients, other agency staff, and the general public.• Processing and maintaining personnel, payroll, accounting, and purchasing information; develop and revise office forms and report formats as well as report preparation procedures.• Manage office support functions such as directing the work activities of assigned clerical personnel; prioritizing and coordinating work assignments; reviewing work for accuracy; evaluating operations and activities of assigned responsibility area; recommending organizational or procedural improvements or modifications; preparing reports on operations and activities.

  • Assessment & Taxation Technician 1– Recording Unit - Department of County Management

    • Sep 2019 - Dec 2019

    • From various sources, review and record, physically and electronically, documents submitted to the county• Index these documents so that may be accessed via search engines• Process collected fees that are received with the recording submissions

  • Office Assistant 2 - School Based Mental Health

    • Nov 2018 - Sep 2019

    • From various sources, collects and tracks clinical documentation from staff and submits it to Medical Records after reviewing for completeness• Data Entry: Enters referral and information into database on behalf of the School Based Mental Health (SBMH) and the K-3 (Kindergarten through 3rd Grade) programs respectfully: Complete ACORN forms for SBMH: Coordinate signatures and submission of mileage sheets and supply reimbursement requests from staff• Logistical Support: Assist with coordination of program events and activities, including reserving meeting space, room set up and equipment set up: Order program supplies and submit, then follow through on, facilities requests: Weekly reception duty, as scheduled• Meeting Support: Create agendas, as directed by Supervisors and Manger: Schedule and attend assigned meetings: Take notes for Team Meetings and any meetings that are assigned: Maintain shared Google folder of these items.• Entry/Exit Management of Staff: Check out and check in equipment and identification badges at the beginning and end of the school year for the SBMH staff, keep accurate inventory of printers, signature pads, laptops, and other devices. Arrange for IT to update laptops, storage of equipment and a general clean up on work spaces to be ready for the next school year• Assist in facilitating and tracking client welfare assistance programs requests

• 

  BeneSys, Inc.

  • Portland, Oregon Area

  • Claims Clerk

    • May 2016 - Nov 2018
    • Portland, Oregon Area

    Performs a variety of clerical duties;Process and document information in claims system from sources such as incoming letters returned by members for such things as third party involvement, medical necessity, itemization, coordination of benefits, etc. AND identify and direct related claims to appropriate analyst;Input of medical information to claims system, such as Physical Therapy Rx’s; Durable Medical Equipment details, Pre-authorizations; Supplemental input, etc;Prepare and submit medical review paperwork for Independent Medical review and enter subsequent information in claims system;Track and log all refunds and appeals, along with due dates and submission dates; prepare documents for review by analyst;Save and organize documentation on network as needed;Run claims related reports and other reports as needed and direct to the appropriate analyst;Organize and scan paperwork to analysts;Assist with tracking and logging inventory and claims backlog;Handle mailings and correspondence as needed.Handle incoming mail on a daily basis;

• 

  Advance Central Services, Inc.

  • Portland, Oregon Area

  • Customer Service Supervisor/Accounting Clerk/ Customer Service Representative

    • Aug 1980 - Aug 2015
    • Portland, Oregon Area

    Handled customer inbound call inquiries and complaints. Resolved issues in prompt, courteous, and professional manner. Maximized all call outcomes - helping to save, add, and upgrade business for the company. Made outbound calls to maintain and update customer accounts. Responsible for accurate, timely, and proactive data entry of customer transactions, account information and other information in the company data base. Prior to this position, I held the position of Customer Service Supervisor for about 2 years overseeing about 15 representatives. In that role I supervised, directed and monitored the customer service staff. In that capacity, I also served a a resource for interpreting and explaining more difficult inquiries on accounts to both internal and external customers.Prior to my turn in Customer Service, I served as a Circulation Accounting Clerk. In that role I had taken on numerous tasks and responsibilities including maintaining records for distributor performance as well as customer and vendor billings. To accomplish those tasks, I often formulated and maintained MS Excel spreadsheets.