Okay, let’s tackle this. So Ed Britt has 32 years of experience in the US Army, which is a significant amount of time. However, his skills are more related to customer service and Microsoft Office, which are not typically high-paying. According to the Bureau of Labor Statistics, customer service representatives with similar experience can earn around $15-$20 per hour. Considering Ed's skills and experience, I'll estimate his hourly rate to be on the lower end of this range, around $25 per hour.