Experience

• 

  Banque du Caire

  • Cairo, Egypt

  • Wealth Manager

    • Aug 2022 - Present
    • Cairo, Egypt
• 

  CIB Egypt

  • Egypt
  • Banking
  • 700 & Above Employee

  • Plus banker

    • Jul 2020 - Oct 2022

  • Sr. Personal Banker

    • Apr 2019 - Jul 2020

  • Personal Banker

    • Apr 2018 - Apr 2019

    > Sell consumer banking products to existing and new branch customers.> Strive towards meeting and exceeding customer expectation and requirements in each interaction.> Maintain and meet the service quality standard that has been set.> Responsible for customer complaints/inquiries and forward customers to care unit.> Coordinate with departments/units to resolve any customer problems and queries.> Introduce and promote alternate channels to customers to reduce traffic in branches.> Provide customers with basic information on all products/services.

  • Customer Relations Representative

    • Apr 2015 - Mar 2018

    > ensure that all customer interaction begins with the standard service greeting to maintain service quality standard and provide daily service indicator report.> Refer products based on customer potential and maintain good relation with customers while working on increasing the customers' base through getting NTB referrals from the walk-in customers.> Refer customers with outdated information to the concerned party to ensure updated customers info.> Managing the queuing system by understanding and resolving customers’ inquiries and requests to achieve customer satisfaction.> Ensure that all marketing materials are well presented and promotion materials are up to date to assure customers are getting updated info to maintain the branch ambiance.> Obtain a satisfaction confirmation and customers' suggestions for better service before leaving the branch

• 

  EgyptNetwork

  • Mansoura

  • Project Coordinator

    • Jan 2013 - Jun 2014
    • Mansoura

    I mainly work as the focal point between the top management and the client or resources> Responsible for all client communications, conflict resolution, and compliance from the client side.> Handling the monthly closing transactions preparation and ensuring accurate data is entered for all ...

• 

  EgyptNetwork

  • mansoura branch

  • HR Recruiter (on job training)

    • Oct 2012 - Nov 2012
    • mansoura branch

    Screening resumes and short-listing suitable candidates who meet the criteria of the required job vacancy.Arranging for the interviews cycle and conducting HR interviews.Contacting all candidates with the feedback whether accepted or rejected.