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Bio

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Eboni Dunn is a seasoned customer service professional with 14+ years of experience in various roles, including management, sales, and team building. She has a strong background in Microsoft Office and Excel, with expertise in strategic planning and social media. Eboni has worked in industries such as retail, hospitality, and healthcare, providing exceptional customer service and leading teams to achieve sales goals.

Experience

  • United States Postal Service
    • Baltimore, Maryland
    • Mail Processor, mail clerk, sales clerk
      • Jul 2011 - Present
      • Baltimore, Maryland

      Processing mail with the use of a machine and manually, processing sales of packaging supplies and postal products, weighing and processing packages and letters to be mailed, delivering exceptional customer service, lobby directing, assisting customers in choosing the best postal products for their needs, accepting prepaid packages. A lot of physical work, manual labor, and repetitive motion.

  • Divine Dishes Catering
    • Baltimore, Maryland Area
    • Owner
      • Jul 2009 - Present
      • Baltimore, Maryland Area

      Communicate with clients what dishes they would like to have prepared for events, customer service, scheduling food tastings, preparing dishes for guests, serving single serve style and buffet style

  • Tremont park hotel
    • Baltimore, Maryland
    • Night Auditor
      • Jun 2008 - Jan 2010
      • Baltimore, Maryland

      Check guests in and out, delivering exceptional customer service, use of opera systems, running audits, keep track of sales and long stay guests accounts, greet guests as they enter, valet parking, assisting with luggage

  • CVS pharmacy
    • Baltimore, Maryland
    • Shift Supervisor
      • Jul 2007 - Jun 2008
      • Baltimore, Maryland

      Customer service, problem solving, cash handling, closing and opening of the store, supervise 10 employees including pharmacy, counting safe and all tills at the end of night, training new employees, work in pharmacy filling prescriptions, practicing haccp and confidentiality

Education

  • 2009 -
    Baltimore International College
    Associates of art, Cooking and Related Culinary Arts, General

Suggested Services

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Industry Focus. “Customer Service”

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