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Ebonee Mcconnell Mba, Bsn, Rn, Cen, Ne-bc is a seasoned healthcare professional with extensive experience in emergency services, nursing management, and healthcare administration. A native of Ocala, Florida, she holds a Master of Business Administration (MBA) from Western New England University and a Bachelor of Arts in Economics from Wellesley College. With a strong background in patient safety, quality improvement, and customer service, Ebonee has worked in various healthcare settings, including HCA Florida West Marion Hospital, HCA Florida Ocala Hospital, WakeMed, and Ellis Medicine. Her expertise spans clinical research, pediatric care, and healthcare management, making her a valuable asset in any healthcare organization.

Credentials

  • Nurse Executive
    American Nurses Credentialing Center
    Jun, 2018
    - Apr, 2026
  • CEN
    Board of Certification for Emergency Nursing
    Jul, 2015
    - Apr, 2026
  • ACLS
    American Heart Association | American Stroke Association
  • BLS
    American Heart Association | American Stroke Association
  • TNCC
    Emergency Nurses Association

Experience

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Director of Emergency Services
      • Sep 2023 - Present

    • Interim Director Emergency Services
      • Jul 2023 - Sep 2023

    • Manager Maricamp FSER
      • May 2018 - Jul 2023
      • Ocala, Florida

    • New Caledonia
    • Hospitals and Health Care
    • 700 & Above Employee
    • Clinical Supervisor/Educator
      • Jan 2016 - May 2018

      • Collaborate with health care team members to positively impact patient outcomes and patient experiences.• Accountable for the professional nursing practice, as well as the professional development and education of 85 nursing staff and nurse technicians. • Collaborate with the Manager and Director regarding performance improvement and clinical outcomes. • Initiate, delegate, and evaluate performance improvement initiatives, fiscal management of the department, adherence to all regulatory compliance standards.• Successfully manage staff, resolve conflict, and address patient satisfaction issues by utilizing a solution oriented approach.• Sort and evaluate potential employees using People Fluent.• Interview, hire, perform annual staff evaluations and discipline of staff nurses and support staff• Verify KRONOS against Shift Wizard to ensure accuracy of payroll• Ensure customer satisfaction & adherence to policies, procedures, standards, & regulations• Assist with preparing the departmental fiscal budget

    • Registered Nurse/Charge Nurse
      • Jun 2014 - Jan 2016

      • Identify and confronted issues that affect the quality of patient care• Communicate concerns through incident reports and through the chain of command in the Emergency Room• Delegate patient care assignments based on nursing needs of each patient, the medical regimen and the qualifications and experience of nursing staff members• Ensure the quality of emergency medical nursing care to patient. • Manage care of critically ill patients. • Utilize the nursing process to assess, plan, implement and evaluate patient care • Identify and prioritize actions based upon patient care requirements. • Serve as a preceptor for new employees by identifying learning needs and setting goals with the Nurse in collaboration with the education department

  • NASH UNC Health Care
    • Rocky Mount, North Carolina Area
    • Registered Nurse/Team Leader - Emergency Services
      • Oct 2011 - 2015
      • Rocky Mount, North Carolina Area

      • Prioritize medical care for patients experiencing trauma or injury • Coordinating and direct the flow of the department • Collaborate with other ER professionals to ensure effective patient care • Supervise care provided by support staff and delegate duties when appropriate • Determine the standards of care needed to develop care plan • Evaluate and care for mental health crisis in an analytic and professional manner • Perform triage, while considering both physical and psychosocial elements • Manage basic life support needs and stabilizes patients until the attending physician is available, based upon nursing standards and protocol • Precept new employees by functioning as a resource in the clinical setting.

  • Carenet Healthcare Services
    • San Antonio, Texas Area
    • Care Advisor
      • Sep 2009 - Jun 2014
      • San Antonio, Texas Area

      • Perform appropriate and accurate documentation of cases using call management software. • Direct and delivers services in accordance with URAC and NCQA accreditations standards. • Provide patient’s care instructions and education via home office telephone. • Help diverse patients of all ages with a wide variety of presented health conditions. • Assess patients’/callers’ needs accurately and assists with issues related to the appropriate level of care. • Act as a preceptor for new employees and review their progress toward meeting clinical learning objectives

  • Per Diem Staffing
    • Greater Raleigh, NC
    • Registered Nurse
      • Feb 2010 - Oct 2013
      • Greater Raleigh, NC

      • Provide Supplemental staffing Emergency department staffing at Maria Parham Medical Center, Henderson NC and Nash Healthcare Systems, Rocky Mount NC • Provide quality nursing care following abbreviated orientation process. • Adhere to and comply with agency nurse goals and objectives. • Identify and communicate patient needs and problems to caregivers or physicians. • Utilize the nursing process to assess, plan, implement and evaluate patient care.

  • WakeMed
    • Raleigh, NC
    • Registered Nurse Emergency Services
      • Jun 2009 - Aug 2011
      • Raleigh, NC

      • Ensure the quality of emergency medical nursing care to patient. • Manage care of critically ill patients. • Utilize the nursing process to assess, plan, implement and evaluate patient care • Identify and prioritize actions based upon patient care requirements. • Serve as a preceptor for new employees by identifying learning needs and setting goals with the Nurse in collaboration with the education department

  • Ellis Medicine
    • Schenectaday, NY
    • Registered Nurse – Emergency Room & Medical/Surgical (Orthopedics, Bariatrics, Pediatrics)
      • Jun 2007 - Jun 2009
      • Schenectaday, NY

      • Utilize the nursing process to assess, plan, implement and evaluate patient care • Collect, analyze and interpret data and information from health care members and document actual and/or potential nursing diagnoses • Identify and prioritize actions based upon patient care requirements • Maintain accurate, detailed reports and records.• Modify patient treatment plans as indicated by patients' responses and conditions.

  • Dr. Frederick Levine
    • Schenectady, NY
    • Dental Assistant/Patient Services Coordinator
      • Jan 2004 - Jun 2007
      • Schenectady, NY

      • General dental assisting duties • Generate and monitor insurance claims • Manage patient scheduling to maximize productivity • Confer with patients regarding treating plan options • Ensure strict adherence to OSHA standards

  • Northeast Dental
    • Wilbraham, MA
    • Practice Administrator
      • Aug 2001 - Jan 2003
      • Wilbraham, MA

      • Oversee and evaluate employee performance • Maintain appropriate levels of office and dental supplies • Generate and monitor insurance claims and initiate accounts receivable collections • Coordinate patient and staff scheduling to maximize productivity • Ensure strict adherence to OSHA standards

Education

  • 1995 - 1998
    Wellesley College
    Bachelor of Arts - BA, Economics
  • 2015 - 2015
    Winston-Salem State University
    Bachelor’s Degree, Nursing Science
  • Maria College
    Associate of Arts - AA, Registered Nursing/Registered Nurse
  • 1998 - 2000
    Western New England University
    Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
  • 1991 - 1995
    The Mac Duffie School
    High School, College Prepatory

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