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Ebinipre Okara profile image

Ebinipre Okara

Sales Enabling Support at Allianz Nigeria Insurance Ltd
Intro Book
Seasoned sales and customer service professional with experience in data analysis and administrative support.
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Location
Canada, CA
Languages
  • English -
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Bio

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Ebinipre Okara is a seasoned professional with experience in sales, customer service, data analysis, and administrative support. He holds a Master's degree in Peace, Conflict and Strategic Studies from Nile University of Nigeria and has worked in various roles, including Sales Enabling Support, Customer Service Officer, and Admin/HR Intern.

Credentials

  • Data Analytics Essentials
    Cisco
    Nov, 2023
    - Apr, 2026
  • Become a Data Analyst
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Client Service Virtual Experience Program (Forage)
    BNY Mellon
    Aug, 2023
    - Apr, 2026
  • Learning Excel: Data Analysis
    LinkedIn
    Dec, 2022
    - Apr, 2026
  • Virtual Assistant Course
    alx_africa
    Sep, 2022
    - Apr, 2026
  • Verified International Academic Qualifications
    World Education Services
    May, 2022
    - Apr, 2026
  • Fundamentals of Project Management
    Alison - Empower Yourself
    Jan, 2022
    - Apr, 2026
  • Diploma in Human Resources (HR)
    Alison - Empower Yourself
    Dec, 2021
    - Apr, 2026
  • Communication
    TestDome
    Jul, 2021
    - Apr, 2026
  • Customer Service Aptitude
    TestDome
    Jul, 2021
    - Apr, 2026
  • Project Management and Time Management
    TestDome
    Jul, 2021
    - Apr, 2026
  • Sales
    TestDome
    Jul, 2021
    - Apr, 2026
  • Technical Support
    TestDome
    Jul, 2021
    - Apr, 2026
  • Introduction to International Humanitarian Law
    International Committee of the Red Cross - ICRC
    Jan, 2021
    - Apr, 2026
  • Jobberman Soft Skills
    Jobberman Nigeria
    Dec, 2020
    - Apr, 2026
  • Conflict Resolution
    Humanitarian Leadership Academy
    Jul, 2020
    - Apr, 2026
  • Customer Service: Managing Customer Expectations
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Diversity and Inclusion in a Global Enterprise
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Interpersonal Communication
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Introduction to Environmental Governance
    United Nations Institute for Training and Research (UNITAR)
    Jul, 2020
    - Apr, 2026
  • Introduction to Human Rights and Environment
    United Nations Institute for Training and Research (UNITAR)
    Jul, 2020
    - Apr, 2026
  • Leadership Foundations: Leadership Styles and Models
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • International EnvironmentalLaw
    United Nations Institute for Training and Research (UNITAR)
    Jan, 2020
    - Apr, 2026
  • Customer Service Training
    Alison - Empower Yourself
    Jan, 2019
    - Apr, 2026
  • Inbound
    HubSpot Academy
    Jul, 2021
    - Apr, 2026
  • Effectiveness and Compliance of Multilateral Environmental Agreements
    United Nations Institute for Training and Research (UNITAR)
  • Entrepreneurship for Migrant and Refugees
    United Nations Institute for Training and Research (UNITAR)
  • International Legal Framework on Environmental Assessment
    United Nations Institute for Training and Research (UNITAR)

Experience

  • Allianz Nigeria Insurance Ltd
    • Nigeria
    • Insurance
    • 300 - 400 Employee
    • Sales Enabling Support
      • Aug 2022 - Present

      Data Analysis: Collate, spool and integrate data from different sources (Production, claims and renewal data) Assist in the collation of data and provide reports on business performance. Collaborates, prepares and analyzes production data.Business Support: Contacting and informing customers about their renewals due via phone calls, text and email engagements. Follow up and monitor the achievement of budget renewals and reinsurance. Interfaced with other departments in order to resolve customer billing/field service complaints.Administrative Support: Interfaced with other departments in order to resolve customer billing/field service complaints. Provide an interface with clients to ensure swift resolution of queries. Deliver sales weekly and monthly reports

    • Retail Sales Executive
      • Mar 2022 - Aug 2022

      Building trustworthy relationships with clients.Managing clients’ accounts.Preparing and delivering appropriate presentations on products and services to clients or prospects.Create frequent reviews and reports with sales and financial data.Conducting market research to identify selling possibilities and evaluate customer needs.Actively seeking out new sales opportunities through cold calling, networking, and social media to gain more prospects.Setting up meetings with potential clients and listening to their wishes and concerns.Negotiating/closing deals and handling complaints or objections.Collaborating with team members to achieve better results.Gathering feedback from customers or prospects and sharing it with internal teams.

  • Port Harcourt Electricity Distribution Plc
    • No 1 Moscow Road Port Harcourt, Rivers State
    • Customer Service Officer
      • Aug 2016 - Nov 2017
      • No 1 Moscow Road Port Harcourt, Rivers State

      Built customer relationshipsDocumented and detailed calls and complaints using the call center's CRM database.Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.Resolved customer complaints and addressed emergency requests and needs.Detailed payment options and transferred customers to the billing department for payment or further questions regarding the bill.Educated customers on current promotions, upgrades, or new offerings available under the current plan.Helped an average of 5-8% of customers every day by approaching conversations with a positive attitude and focusing on customer satisfaction.Monitoring of bill distribution to Customers and taking a survey of Customers’ responses.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.Identifying and assessing customers’ needs to achieve satisfaction.Building sustainable relationships and trust with customer accounts through open and interactive communication.Investigated and resolved customer inquiries and complaints quickly.

  • African First Ladies Peace Mission
    • 496 Abogo Largema Street off Constitution Avenue, CBD, Abuja Nigeria
    • ADMINSTRATIVE OFFICER
      • May 2013 - Aug 2016
      • 496 Abogo Largema Street off Constitution Avenue, CBD, Abuja Nigeria

      Gathering of data, compiling of research information.Assisted the director research in organizing whenever a function was held at the Peace Mission, such as making sure all offices or conference rooms that are meant to be used are in order and well cleaned.Implemented best and effective practices in administrative functions. Assisted in processing payroll records.Managed database, documentation process, and system operations.Provided assistance and support to the office principal in problem-solving, management, development, and execution of stated goals and objectives.Assisted and supported the accounts department in financial operations.Prepared reports and presentations with statistical data.Performed research and analysis on specific issues, as required, and independently prepared non-routine letters and/or reports, which may be highly sensitive and confidential.Interacted with customers professionally by phone, email, or in person to provide information and directed to desired staff members.Developed highly-efficient administrative knowledge through ongoing coaching and professional development opportunities.Oversaw appointment scheduling and itinerary coordination for both clients and personnel.Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.

  • Abuja Metropolitan Management Council
    • Abuja, Federal Capital Territory, Nigeria
    • Admin/HR Intern
      • Nov 2011 - Nov 2012
      • Abuja, Federal Capital Territory, Nigeria

      Oversaw and administer the day-to-day administrative activities of the office; develop policies, procedures, and systems that ensure productive and efficient office operation.Prepared budgets.Created and maintained spreadsheets of daily transactions.Prepared and analyzed financial statements for management teams.Opened files for filing emails and memos.Prepared weekly reports on expenses and office budgets.Served as a primary point of administrative contact and liaison with other offices, individuals, and institutions on operational and programmatic matters concerning the legal department.Provided and oversaw the provision of staff support to the office, including handling walk-up and phone interactions, maintaining calendars and travel arrangements, screening, analyzing, and responding to incoming correspondence, handling day-to-day problems and situations, and provision of secretarial support.Performed miscellaneous job-related duties as assigned.

Education

  • 2017 - 2019
    Nile University of Nigeria
    Master's degree, Peace, Conflict and Strategic Studies
  • 2016 - 2017
    Nile University of Nigeria
    Post graduate diploma, Peace, Conflict and Strategic Studies
  • 2006 - 2011
    Niger Delta University
    Bachelor of Arts (B.A.), History and Diplomacy

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance”

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