Experience

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  iPoint

  • Fort Collins, Colorado, United States

  • Network Technician

    • May 2021 - Jun 2021
    • Fort Collins, Colorado, United States

    Microsoft Windows Server Administration (2008-2019) & Windows 10 PC/Devices and Network Management. Upgrading legacy Windows 7 machines to the latest build of Windows 10 to meet security and performance goals. Onboarding new Dell PC's and servers into enterprise environments, and making sure all firmware, tools, drivers, and device specific software were up to date and ready for deployment.Windows Update management. Filtering specific KB's, patches, hotfixes, and security updates. Installing appropriate updates relevant to the device and business environment they are for.Windows Event Viewer Log management. Frequently reading System, Setup, Security, and System logs for Critical, Warning, and Information events. Acting on said issues, and taking proper proactive action through proper research and troubleshooting steps.Trend Micro Worry Free Business Antivirus experience. Deployed, managed, and troubleshooted issues involving ransomware, malware, and viruses. Monitored phishing attempts through emails and malicious URLs on the web. Made sure client licenses were registered yearly and not expired, ensured proper updates and patches were installed and pushed out to client machines. Network topology, infrastructure troubleshooting, and equipment upgrades and installation consulting.Wi-Fi, Routers, Access Points, mesh networking, and wireless solutions for small businesses.Network Security and Patching/Support within small business environmentsinstallation / support of Microsoft/PC equipment, firewalls, and general consultation meetings.Installation / support of entire small business networks including multi-location VPN sites, and remote technologies.Client interaction and consistent communication, presented ideas and resolutions clearly to clients.Worked in a fast paced environment, and had to self-manage and prioritize schedules and client appointments.

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  2020 Companies

  • Fort Collins, CO, United States

  • Event Specialist Representative

    • Aug 2020 - Dec 2020
    • Fort Collins, CO, United States

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  Woods Group LLC

  • Fort Collins, Colorado Area

  • Desktop Support Technician

    • Apr 2018 - Aug 2020
    • Fort Collins, Colorado Area

    Microsoft Desktop Support, Network/Server Administration, Managing Client Devices and Peripherals, Installing Hardware, Software, and OS, Virus and Malware Removal and Protection, Cloud-based Solutions, Managing Cisco Network Devices, Creating Automated Catalog Files and Tasks.

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  Mosaic North America

  • Fort Collins, CO, United States

  • Event Specialist Representative

    • Dec 2019 - May 2020
    • Fort Collins, CO, United States

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  ActionLink

  • Fort Collins, Colorado Area

  • Field Sales Representative

    • Apr 2019 - Dec 2019
    • Fort Collins, Colorado Area

    This role represents our multinational client, Intel, where we will play a key role in showcasing their cutting-edge core processing computing technology, which is one of the world's leading and most valuable component brands in today's digitally based economy. It is a goal of ours to help make consumer electronic purchases easier, more enjoyable, and more informative for the customer.Job Duties:-Build strong relationships and rapport with Best Buy customers and personnel.-Assess customer needs and recommend Intel products.-Proactively engage customers through the sales process.-Close customers on computer products and services.-Complete same-day online reports to document visits, including submitting digital photos.-Complete all required training by required deadline.-Maintain consistent communication with District Manager via phone and email

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  Batteries Plus Bulbs

  • Fort Collins, Colorado

  • Store Associate & Mobile Device Repair Technician

    • Jun 2018 - Sep 2018
    • Fort Collins, Colorado

    • Accurately completed cash register transactions.• Adhered to all store retail procedures and policies.• Championed promotional items to achieve sales goals.• Cleaned shelves, tables, and counters.• Educated customers about product options to exceed their experience.• Effectively executed visual merchandising and marketing initiatives.• Facilitated stock management and inventory, conducting routine inventory audits and cycle counts.• Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.• Received and processed cash and credit payments.• Represented the store as a gatekeeper in a positive and professional manner.• Served multiple customers at once in a stressful environment.• Watched for, recognized, and prevented security risks.• Informed customers about current promotions and sales encouraging them to take advantage• Informed customers about current promotions and sales encouraging them to take advantage

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  CPR Cell Phone Repair

  • Fort Collins, Colorado

  • Repair Technician

    • Feb 2018 - Apr 2018
    • Fort Collins, Colorado

    Repaired numerous electronic devices ranging from computers, phones, tablets, game consoles, and various other consumer electronics, checked in and diagnosed customer devices when they came in the store, sold device accessories such as cases and screen protectors, answered phone calls in regards to customers devices and estimates, provided support and pathways to take over the phone, called customers in regards to completed repairs and part orders, maintained a clean and tidy storefront, accomplished closing duties like vacuuming, locking the store, cleaning the glass case, counting the register, and various other closing tasks, answered estimate requests through email and kept track of part orders, kept an organized repair queue and inventory system, wrote detailed notes on repair process and kept track of steps, followed through with customer after completion, post tested device through a 15 point inspection on hardware.

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  ICG

  • Fort Collins, Colorado Area

  • Desktop Support Technician

    • Jan 2015 - Jun 2017
    • Fort Collins, Colorado Area

    Remote Desktop Support Technician.

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  Old Town Computers

  • Fort Collins, Colorado Area

  • Student Intern - IT Support Technician

    • Sep 2016 - Dec 2016
    • Fort Collins, Colorado Area

    Duties spanned a wide variety of IT aspects. I was able to apply my knowledge and skills obtained through education into a fast-paced work environment. I utilized and honed my customer service and interpersonal skills, and provided onsite support to various businesses throughout Northern Colorado.