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Dylan Lem is a seasoned IT professional with extensive experience in IT Service Management, System Administration, Security, and Software Development. He has held various roles, including Senior Pre-Sale Team Lead, Technical Support Manager, and Project Manager, and has worked with top companies in Malaysia. He holds a degree from Informatics College and is proficient in ITIL, Powervm, and Managed Services.

Experience

    • Senior Presale Team Lead
      • Dec 2016 - May 2017

    • Senior Pre-Sales Manager
      • May 2012 - Aug 2016
      • Petaling Jaya

      • People Management• Vendor ManagementSME (Subject Matter Expert) in:• Server Solution (DELL, HP, IBM)• Storage Solution (DELL,HP, IBM, EMC, Netapp & CommVault)• Virtualization (VMWARE & Hyper-V)Pre-sales activities include:• Understand and analyze customer IT infrastructure and business requirement • Delivery of various pre-sales activities - including responding to customer requests• Strategic Solution selling • Solution Presentation• Supporting sales efforts with in depth product and business expertise• Assist sales in leads qualification during the technical qualifying process • IT Strategic & Solution Planning. (Presentation, BOM etc…) • Write technical proposal• Prepare costing • RFQ/RFP specification preparation (Public Sector, GLC and Comercial Sector)• RFQ/RFP submission preparation and technical compilation (Public Sector, GLC and Comercial Sector)• Work closely with product principal/ distributor/ partner in getting pricing, BOM verification and tender submission.• Work closely with Sales and Pre-Sales Coordinator in Tender submission.• Work closely with Post-Sales in POC and project hands-over.• Proposal presentation and clarification

  • Strateq
    • Petaling Jaya
    • Technical Support Manager
      • Dec 2010 - Apr 2012
      • Petaling Jaya

      • People Management• Implementation/deployment for project.• After sales support.• 24x7 support team

    • Project Manager
      • Dec 2005 - Nov 2010

      Project Manage• Identity Management for BNM (3 years project)• ERP Solution for SiS Distribution ( 1 year Project)• ITSM for Digi ( 1 year Project)

Education

  • Informatics College

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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