Bio
Credentials
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Remotely Piloted Aircraft System - VLOS - Basic Operations Pilot Certificate
Transport Canada - Transports CanadaJan, 2024- Jun, 2026 -
Radiation Safety Training for Portable Gauges
MeasurJul, 2023- Jun, 2026 -
HTML and CSS in Depth by Meta
CourseraJun, 2023- Jun, 2026 -
Programming with JavaScript by Meta
CourseraMay, 2023- Jun, 2026 -
Version Control by Meta
CourseraMay, 2023- Jun, 2026 -
Introduction to Front-End Development by Meta
CourseraApr, 2023- Jun, 2026 -
Creating Positive Conversations with Challenging Customers
LinkedInMar, 2022- Jun, 2026 -
Learning SQL Programming
LinkedInMar, 2022- Jun, 2026 -
Adapting to Remote Work
LinkedInJan, 2022- Jun, 2026 -
CSPN Emotional Intelligence Training Program
CSPN - Customer Service Professionals NetworkOct, 2020- Jun, 2026 -
Transportation of Dangerous Goods Class 7 Certificate
MeasurJul, 2023- Jun, 2026
Experience
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Canada
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Business Supplies & Equipment
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1 - 100 Employee
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Business Development - Unmanned Technology (Energy & Mining)
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Jan 2024 - Present
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Sales Support Specialist - Materials Testing
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Jul 2023 - Jan 2024
⚡ Supported materials engineering, geotechnical, and construction clients in British Columbia & Territories through all stages of the sales process; effectively fostering relationships with existing customers and building a portfolio of newly acquired business⚡ Provided timely quotations, technical specifications, sales orders, shipping rates, and invoices in addition to prospecting new leads through cold outreach⚡ Coordinated the service and sale of nuclear densometers with strict adherence to the Canadian Nuclear Safety Commission's regulatory paperwork and proper handling of Class 7 Dangerous Goods
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ArcelorMittal Dofasco
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Hamilton, ON
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Business Sales Representative
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Jul 2020 - Aug 2022
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Hamilton, ON
⚙️ Increased personal customer base by 30% in 2 years, negotiating an average of $250,000+ per sale in a high-volume, fast-paced working environment⚙️ Revolutionized company’s CRM management process, created a shared online space for organized customer information management, in turn improving em...
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Canada
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Higher Education
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1 - 100 Employee
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Program Manager - Business Case Competition
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Mar 2021 - Feb 2022
🏆 Recruited, hired, and co-led a business case presentation and creative-based competition team of over 40 undergraduate students at the DeGroote School of Business through a rigorous 6-month experiential learning process in preparation for competition at JDCC 2022🏆 Provided 24/7 availability to team members, responding and regularly presenting in meetings with accurate information to ensure an immediate understanding of procedures and next steps🏆 Through collaboration, emotional intelligence, and leadership, we led our team to a third-place finish - the second-best result in our school’s 20+ year history in the competition
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E-Sports Delegate
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Sep 2020 - Aug 2021
🥇 Participated in a regimented E-Sports team, practicing eight hours per week in preparation forcompetition in 2021🥇 Volunteered 50+ hours to philanthropic organizations and helped raise over $7000 for charity🥇 Awarded "School of the Year 2021"
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Team Captain - Social Delegate
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Sep 2019 - Aug 2020
🎭 Engaged in team-building and improv acting challenges under high-pressure time constraints in the largest undergraduate business school competition in Central Canada🎭 Volunteered 50+ hours to philanthropic organizations and helped raise over $7000 for charity🎭 Captained a team of four socialite delegates to a podium finish during competition in 2020
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Canada
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Non-profit Organization Management
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1 - 100 Employee
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Team Leader - Commerce Faculty Representative
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May 2021 - Sep 2021
👋 Coordinated and organized a team of 8 reps throughout orientation week to deliver a welcoming environment for first-years students👋 Recipient of the “Team of the Year” designation during Welcome Week 2021
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Commerce Faculty Representative
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May 2018 - Apr 2021
👋 Organized a welcoming environment for incoming students, regardless of the environment in which the community was formed (In-person or Online)👋 Motivated, encouraged, and comforted incoming commerce students, resulting in a smoother transition while developing personal connections👋 Participated in fundraising events for Cystic Fibrosis research, increasing public knowledge about the disease in the process👋 Recipient of the “Rep of the Year” designation during Welcome Week 2020
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Canada
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700 & Above Employee
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Grocery Supervisor - Key Holder
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Aug 2018 - Sep 2021
🛒 Led, coordinated, and supervised employees to complete daily tasks, resulting in increased speed and quality service to customers🛒 Actively listened and responded to team members' and customer concerns, being the first point of contact to quickly and accurately solve unforeseen circumstances in daily operations🛒 Responsible for opening and closing the store as the youngest key holder in the company’s history; receiving recognition as the employee of the month x42 during my tenure
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Grocery Associate
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Mar 2015 - Aug 2018
🛒 Continuously maintained well-stocked shelving units in all of the store’s departments, resulting in customer satisfaction and profitability for the store
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McMaster University
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Hamilton, ON
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Teaching Assistant
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Jan 2019 - May 2019
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Hamilton, ON
📝 Graded assignments, led class discussions, and held office hours outside of class time for student consultation to ensure the students’ understanding of course material📝 Provided consistent feedback on all assignments resulting in the gradual quality improvement of students’ submissions
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Voortman Bakery
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Burlington, ON
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Office Clerk
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Mar 2014 - Aug 2018
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Burlington, ON
📁 Managed office supply inventory and organized the filing room, resulting in increased accessibility for coworkers and saving time for staff to complete their duties📁 Cross-checked data, invoices, and direct store delivery forms, ensuring accurate records
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Education
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2017 - 2022McMaster University
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2020 - 2020Université Jean Moulin (Lyon III)
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2022 - 2023National Taiwan Normal University
Suggested Services
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Industry Focus. “Business Supplies & Equipment”
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