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Bio

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Dylan Pacheco is a seasoned business professional with a strong background in sales, marketing, and team management. He has experience in various industries, including energy and mining, and has developed skills in customer relationship management, negotiation, and CRM management. Dylan holds a degree in Honours Bachelor of Commerce from McMaster University and has completed various certifications in areas such as remote pilot operations, radiation safety, and software development.

Credentials

  • Remotely Piloted Aircraft System - VLOS - Basic Operations Pilot Certificate
    Transport Canada - Transports Canada
    Jan, 2024
    - Jun, 2026
  • Radiation Safety Training for Portable Gauges
    Measur
    Jul, 2023
    - Jun, 2026
  • HTML and CSS in Depth by Meta
    Coursera
    Jun, 2023
    - Jun, 2026
  • Programming with JavaScript by Meta
    Coursera
    May, 2023
    - Jun, 2026
  • Version Control by Meta
    Coursera
    May, 2023
    - Jun, 2026
  • Introduction to Front-End Development by Meta
    Coursera
    Apr, 2023
    - Jun, 2026
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Mar, 2022
    - Jun, 2026
  • Learning SQL Programming
    LinkedIn
    Mar, 2022
    - Jun, 2026
  • Adapting to Remote Work
    LinkedIn
    Jan, 2022
    - Jun, 2026
  • CSPN Emotional Intelligence Training Program
    CSPN - Customer Service Professionals Network
    Oct, 2020
    - Jun, 2026
  • Transportation of Dangerous Goods Class 7 Certificate
    Measur
    Jul, 2023
    - Jun, 2026

Experience

    • Canada
    • Business Supplies & Equipment
    • 1 - 100 Employee
    • Business Development - Unmanned Technology (Energy & Mining)
      • Jan 2024 - Present

    • Sales Support Specialist - Materials Testing
      • Jul 2023 - Jan 2024

      ⚡ Supported materials engineering, geotechnical, and construction clients in British Columbia & Territories through all stages of the sales process; effectively fostering relationships with existing customers and building a portfolio of newly acquired business⚡ Provided timely quotations, technical specifications, sales orders, shipping rates, and invoices in addition to prospecting new leads through cold outreach⚡ Coordinated the service and sale of nuclear densometers with strict adherence to the Canadian Nuclear Safety Commission's regulatory paperwork and proper handling of Class 7 Dangerous Goods

    • Business Sales Representative
      • Jul 2020 - Aug 2022
      • Hamilton, ON

      ⚙️ Increased personal customer base by 30% in 2 years, negotiating an average of $250,000+ per sale in a high-volume, fast-paced working environment⚙️ Revolutionized company’s CRM management process, created a shared online space for organized customer information management, in turn improving em...

    • Canada
    • Higher Education
    • 1 - 100 Employee
    • Program Manager - Business Case Competition
      • Mar 2021 - Feb 2022

      🏆 Recruited, hired, and co-led a business case presentation and creative-based competition team of over 40 undergraduate students at the DeGroote School of Business through a rigorous 6-month experiential learning process in preparation for competition at JDCC 2022🏆 Provided 24/7 availability to team members, responding and regularly presenting in meetings with accurate information to ensure an immediate understanding of procedures and next steps🏆 Through collaboration, emotional intelligence, and leadership, we led our team to a third-place finish - the second-best result in our school’s 20+ year history in the competition

    • E-Sports Delegate
      • Sep 2020 - Aug 2021

      🥇 Participated in a regimented E-Sports team, practicing eight hours per week in preparation forcompetition in 2021🥇 Volunteered 50+ hours to philanthropic organizations and helped raise over $7000 for charity🥇 Awarded "School of the Year 2021"

    • Team Captain - Social Delegate
      • Sep 2019 - Aug 2020

      🎭 Engaged in team-building and improv acting challenges under high-pressure time constraints in the largest undergraduate business school competition in Central Canada🎭 Volunteered 50+ hours to philanthropic organizations and helped raise over $7000 for charity🎭 Captained a team of four socialite delegates to a podium finish during competition in 2020

    • Canada
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Team Leader - Commerce Faculty Representative
      • May 2021 - Sep 2021

      👋 Coordinated and organized a team of 8 reps throughout orientation week to deliver a welcoming environment for first-years students👋 Recipient of the “Team of the Year” designation during Welcome Week 2021

    • Commerce Faculty Representative
      • May 2018 - Apr 2021

      👋 Organized a welcoming environment for incoming students, regardless of the environment in which the community was formed (In-person or Online)👋 Motivated, encouraged, and comforted incoming commerce students, resulting in a smoother transition while developing personal connections👋 Participated in fundraising events for Cystic Fibrosis research, increasing public knowledge about the disease in the process👋 Recipient of the “Rep of the Year” designation during Welcome Week 2020

    • Canada
    • 700 & Above Employee
    • Grocery Supervisor - Key Holder
      • Aug 2018 - Sep 2021

      🛒 Led, coordinated, and supervised employees to complete daily tasks, resulting in increased speed and quality service to customers🛒 Actively listened and responded to team members' and customer concerns, being the first point of contact to quickly and accurately solve unforeseen circumstances in daily operations🛒 Responsible for opening and closing the store as the youngest key holder in the company’s history; receiving recognition as the employee of the month x42 during my tenure

    • Grocery Associate
      • Mar 2015 - Aug 2018

      🛒 Continuously maintained well-stocked shelving units in all of the store’s departments, resulting in customer satisfaction and profitability for the store

    • Teaching Assistant
      • Jan 2019 - May 2019
      • Hamilton, ON

      📝 Graded assignments, led class discussions, and held office hours outside of class time for student consultation to ensure the students’ understanding of course material📝 Provided consistent feedback on all assignments resulting in the gradual quality improvement of students’ submissions

  • Voortman Bakery
    • Burlington, ON
    • Office Clerk
      • Mar 2014 - Aug 2018
      • Burlington, ON

      📁 Managed office supply inventory and organized the filing room, resulting in increased accessibility for coworkers and saving time for staff to complete their duties📁 Cross-checked data, invoices, and direct store delivery forms, ensuring accurate records

Education

  • 2017 - 2022
    McMaster University
  • 2020 - 2020
    Université Jean Moulin (Lyon III)
  • 2022 - 2023
    National Taiwan Normal University

Suggested Services

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Industry Focus. “Business Supplies & Equipment”

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