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Dwight Hetzell profile image

Dwight Hetzell

QC Integration Technician at Multiverse (Cybersecurity Division)
Intro Book
Seasoned IT professional with 28+ years of experience in service delivery and IT management.
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Location
Kimberton, Pennsylvania, United States, US
Skills
  • Service Delivery
  • It Strategy
  • Itil
  • It Service Management
  • Management
  • Show all
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Bio

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Dwight Hetzell is a seasoned IT professional with 28+ years of experience in service delivery, IT strategy, IT service management, and project management, with expertise in the pharmaceutical industry. He has held various roles, including IT support, technical support, change manager, service delivery manager, and technologies manager. Hetzell has a strong educational background in electrical engineering, electronics and computer technology, and arranging & performance.

Experience

  • Multiverse (Cybersecurity Division)
    • QC Integration Technician
      • Aug 2023 - Present

      Quantum computing resource integration testing and development via IBM’s Qiskit and Quantum platform. (Cusco, Perth, Kolkata)

  • Hetzell Consulting
    • United States
    • Security and Investigations
    • 1 - 100 Employee
    • IT Support Service Provider
      • Dec 1995 - Present

      Management and support of the technical resources used by both individuals and small businesses

    • Computer Forensics & Litigation Support
      • Jun 2010 - Jul 2017

      CCFE – Certified Computer Forensics ExaminerACE – AccessData Certified ExaminerSSS – Summation Support Specialist (SCE, SCCM, SCA)

  • Closets By Design
    • Exton, PA
    • Technologies Manager
      • Jul 2017 - Jul 2021
      • Exton, PA

  • Millennium Engineering
    • MALVERN, PA
    • Technical Support
      • Jun 2006 - Jul 2017
      • MALVERN, PA

      Computer & Network Support

  • AstraZeneca
    • Change Manager
      • Aug 2008 - Apr 2010

      Ensured the ongoing operations of the IT infrastructure by identifying and managing changes that were potentially disruptive or had unacceptable associated risk.

  • AstraZeneca
    • Service Delivery Manager
      • Aug 2007 - Apr 2008

      Provided leadership, management, and technical support for GSS (Global Shared Services) applications and customers.

  • AstraZeneca
    • United Kingdom
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Technologies Manager
      • Apr 2003 - Jun 2005

      Evaluated, developed, implemented, and supported AstraZeneca's information delivery systems.

    • Lead Technical Architect
      • Jan 2000 - Mar 2003

  • Astra Merck
    • Chesterbrook, PA
    • Technical Analyst & Lotus Notes Developer
      • Dec 1995 - Jan 2000
      • Chesterbrook, PA

      Evaluated, developed, implemented and supported information delivery systems.

  • Hetzell Consulting
    • Lotus Notes Developer
      • 1994 - 1995

  • SmithKline Clinical Laboratories
    • Collegeville, PA
    • Senior Systems Support and Lotus Notes Platform Manager
      • 1992 - 1994
      • Collegeville, PA

      Senior technical support for SBCL's Office Automation Department.Designed, implemented, and managed, the SBCL Lotus Notes environment.

  • SmithKline Beecham
    • Greater Philadelphia Area
    • Senior Technical Consultant
      • 1988 - 1992
      • Greater Philadelphia Area

      Help desk manager for US Pharmaceuticals.On-site technical support for all hardware and software at SmithKline's Anti-infective and Chem Co. sites located in Upper Merion, PA.Primary technical consultant and support for SB's US/UK based Strategic Product Development department.Corporate SIT Department Coordinator for Strategic Product Development and Company Wide Systems.

  • Wang Labs
    • Technical Field/Sales/Marketing Support
      • 1979 - 1984

Education

  • Drexel University
    Electrical Engineering
  • Berklee College of Music
    Arranging & Performance
  • Lincoln Technical Institute
    Electronics & Computer Technology

Suggested Services

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Industry Focus. “Computer Networking”

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