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Dwayne Boyd profile image

Dwayne Boyd

Help Desk Specialist/ Customer Servic... at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Akimeka</span>
Intro Book
Dwayne Boyd, a seasoned IT professional with 9+ years of experience in computer hardware, Active Directory, and troubleshooting, holds a Certificate in Computer Support Technology from Fortis Institute and is pursuing a Bachelor's degree in Computer Science.
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Location
Baltimore, Maryland, United States, US
Skills
  • Computer Hardware
  • Active Directory
  • Windows 7
  • Computer Maintenance
  • Microsoft Office
  • Show all
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Bio

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Dwayne Boyd is a seasoned IT professional with extensive experience in computer hardware, Active Directory, and operating systems. As a Help Desk Specialist at Akimeka, LLC, he has provided top-notch support to users of Assistive Technologies, troubleshooting and resolving issues with hardware, software, and mainframe access. With a strong foundation in computer maintenance, Microsoft Office, and troubleshooting, Boyd has consistently delivered solutions to complex problems, earning him a reputation as a reliable and skilled technical expert.

Credentials

  • Security +
    CompTIA
    Nov, 2014
    - May, 2026
  • A+ Certification
    CompTIA
    Jul, 2013
    - May, 2026

Experience

  • Akimeka
    • Help Desk Specialist/ Customer Service Analyst
  • Akimeka, LLC
    • 6401 Security Blvd.
    • Help Desk Specialist/ Customer Service Analyst
      • Aug 2014 - Present
      • 6401 Security Blvd.

      : As a part of a Tier 1 and Tier 2 help desk team, the selected I provide detailed call/problem documentation and troubleshoot and attempt resolution of reported incidents experienced by users of Assistive Technologies while performing their day-to-day duties. I also document problems and solutio...

  • Unisys
    • 14601 Sweitzer Lane.
    • Desktop Support Technician
      • Mar 2014 - Jul 2014
      • 14601 Sweitzer Lane.

      Staging of desktops and laptops with a customer standard image which included XP, Win 7, and MS Office. I also was responsible for recording asset information for retired and newly deployed hardware.App layering, diagnostics, troubleshooting, scanning, security updating, SSCM Mac Address removal,...

  • Broadway Services
    • 3709 E. Monument Street
    • Environmental Service
      • May 2011 - Feb 2014
      • 3709 E. Monument Street

      Responsible for all housekeeping associated duties such as moping, hauling trash, dusting, cleaning restrooms, etc.

  • Data Networks
    • Computer MigrationTechnician
      • Jan 2014 - Jan 2014

      Imaging and migration on thousands of computers with upgraded software and also restoring Applications. Also performed app layering and used Active Directory.

  • Cloverland / Greenspring Dairy
    • Cooler Worker/ Order Selector
      • Jan 2002 - Jan 2011

      Stocking the cooler with product for load out and inventory Loaded and unloaded truck tailors Picked and sent orders with the use of a hand truck and/or pallet

Education

  • 2013 - 2017
    Morgan State University
  • 2012 - 2013
    Fortis Institute

Suggested Services

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Industry Focus. “Computer Networking”

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