Experience

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  Lendly, LLC

  • Loan Specialist

    • Aug 2021 - Present

• 

  Meijer Distribution Center

  • Tipp City, OH

  • Warehouse Clerk

    • Sep 2019 - Aug 2021
    • Tipp City, OH

    Cleaning the warehouse and selecting product for Meijer stores.

• 

  Anthem

  • Claims Representative II

    • Jul 2018 - Sep 2019

    Completed medical, long-term care, facility, durable medical equipment, and behavioral health claims in order to assist subscribers and pay providers. Researches, evaluates and assesses claims in order to bring resolution according to desk level procedures and company policy. Codes and processes claims for payment ensuring all information is supplied for eligible payments.

  • Claims Representative

    • Nov 2016 - Jul 2018

    Completed medical, long-term care, and behavioral health claims in order to assist subscribers and pay providers. Researches, evaluates and assesses claims in order to bring resolution according to desk level procedures and company policy. Codes and processes claims for payment ensuring all information is supplied for eligible payments.

• 

  Premium Personnel—LeSaint Logisitics

  • Fairfield, OH

  • General Laborer

    • Jul 2016 - Oct 2016
    • Fairfield, OH

    Repackaged and relabeled products according to the customers’ specifications.

• 

  Staffmark—Kroger Customer Connect

  • Blue Ash, OH

  • Customer Service Representative

    • Apr 2016 - Jul 2016
    • Blue Ash, OH

    Communicated with customers on the telephone. Resolved problems with fuel points, digital coupons, and online accounts. Answered customer inquiries about the fuel point program, coupon policy, check policy, and other policies. Documented customer complaints, praises, account changes, and account updates. Built customer rapport; used diplomacy and tact to avoid confrontational situations and defuse hostile costumers.

• 

  Ranstad—Kroger Customer Connect (Pharmacy)

  • Blue Ash, OH

  • Customer Service Representative

    • Oct 2015 - Mar 2016
    • Blue Ash, OH

    Communicated with customers on the telephone. Answered customer inquiries on the status of their prescriptions and submitted refill requests. Communicated with customers basic information on H.I.P.A.A. Built customer rapport; used diplomacy and tact to avoid confrontational situations and defuse hostile costumers.

• 

  Premium Personnel--PAC Worldwide

  • Middletown, OH

  • General Labor

    • Aug 2015 - Oct 2015
    • Middletown, OH

    Packaged packaging tape, bubble wrap, packaging material, etc.

• 

  The Way International

  • Operator/Dispatcher

    • Aug 2011 - Jul 2015

    Manage night shift of communications center. Communicating using verbal, telephone, radio, written communications and computer communications to customers, co-workers and supervisors. Documenting incidents and situations involving customers or co-workers. Initiate and manage emergency procedures and communications during emergencies including fire, medical and severe weather. Answer customer inquiries and resolve problems, working with diverse clientele. Anticipate and assess needs; assist customers and co-workers with information and communication needs. Build customer rapport; use diplomacy and tact to avoid confrontational situations and defuse hostile costumers.

  • Multi-Services Generalist

    • Aug 2010 - Aug 2011

    Scheduled for pest control operations, furniture moves, and other department work. Assessed and evaluated pest control situations. Documented pest control applications according to both department procedures and government regulations. Communicated using verbal, telephone, radio, written communications and computer communications to customers, co-workers and supervisors. Anticipated and assess needs; assisted customers and co-workers with information regarding pest issues and furniture moves. Answered customer inquiries and resolved problems, worked with diverse clientele.

• 

  Kroger

  • Sidney, OH

  • Photo Clerk

    • Jul 2007 - Aug 2010
    • Sidney, OH

    Communicated, instructed, and negotiated with customers on issues concerning copyrighted photographs, restorations and odd and/or unusual photograph reprints in accordance with both federal laws and company procedures. Documented and recorded reprints of any copyrighted photographs in accordance with federal law and company procedures. Answered customer inquiries and resolved problems, worked with diverse clientele. Built customer rapport; used diplomacy and tact to avoid confrontational situations and defuse hostile costumers. Communicated using verbal, telephone, written communications and computer communications to customers, co-workers and supervisors.

• 

  Sidney City Schools

  • Substitute Teacher

    • Dec 2003 - May 2009

    Instructed, assessed and evaluated students. Documented student progress and behavior for regular classroom teachers. Communicated using verbal, telephone, written communications and computer communications to students, parents, regular classroom teachers and supervisors. Built rapport; used diplomacy and tact to avoid confrontational situations and defuse hostile students.