Experience

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  Facebook

  • Seattle, Washington, United States

  • Production Engineering Manager

    • Aug 2021 - Present
    • Seattle, Washington, United States

    I support the Ads Product Platform Production Engineering team. When Facebook ads get created all that data has to get stored somewhere. My team makes sure that data is stored quickly and reliably, is highly available, and is handled in a privacy-first manner.- Multi-year technical strategy and roadmap spanning several consuming client teams, cross-functional partner teams, upstream partner teams, and downstream providers. - Engineering next-generation database platform for internal developers to support unlimited ads database growth. - Responsible for production reliability of APIs and middleware used by internal and external developers for ads creation and updates.- Manage a $200M budget covering 1,400 engineers.

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  Volkswagen Automotive Cloud

  • Redmond, Washington, United States

  • Site Reliability Engineering Manager

    • Dec 2020 - Aug 2021
    • Redmond, Washington, United States

    I led Site Reliability Engineering (SRE) for Volkswagen Automotive Cloud, building global-scale reliability for the world's largest automotive group and the future of automotive tech. What does this mean?- Building out infrastructure and application observability that helps disambiguate issues all the way from edge devices, through the cloud, to 3rd party providers.- Laying the foundation for fundamental processes and Continuous Improvement practices and tools, including ITSM, Incident Management, Problem Management, and much more.- Consulting to internal and external stakeholder on best practices and prioritization and the vision for our next generation platforms.And much more.

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  Microsoft

  • Sr. Service Reliability Engineering (SRE) Manager

    • Apr 2020 - Dec 2020

    I lead the Azure Patterns & Practices SRE program, delivering common, adoptable systems and principles for use across Azure service development and delivery. A key quality initiative, this program is driving the planet's best cloud to be even better.

  • Senior Service Engineering Lead

    • Mar 2018 - Mar 2020

    I lead two teams within Microsoft Azure. 1) Network SRE - Microsoft's Service Reliability Engineering support for Azure, where I drive engagements with partners like Software Load Balancer, Physical Networking, and our Network Monitoring organization.2) Fleet Management Process Engineering - The team with responsibility for continuous improvement of all data, systems and processes used to produce and support the Azure and greater Microsoft Fleet.* Led the assembly and chartering of the Process Engineering team.* Developed a program to refine server link quality and deployed world-wide.* Drove automation of incident information enrichment as well as auto-mitigation, reducing both technician hands-on time as well as impact to customer.

  • Sr. Program Manager

    • Apr 2017 - Mar 2018

    As part of the Cloud + Enterprise Site Reliability Engineering organization (SRE), my team is partnered with the Networking group to help ensure world-class customer experience and ensure trust in the cloud.

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  Merit Harbor Capital

  • United States
  • Investment Banking
  • 1 - 100 Employee

  • Director of Consulting Services

    • Mar 2015 - Mar 2017

    • Lead Program Management and operational and development consulting targeting Technology clients.• Led firm recruitment efforts for regional expansion.• Developed standardized processes and tools for compliant execution of sell side engagement, reducing time to market by 33%.

  • Principal Consultant - Program Management

    • Apr 2014 - Mar 2017

    Provided operational and technology execution consulting services. Clients include: a cloud service provider, an e-commerce content publisher, a managed services provider, an online education provider, and a VoIP communications manufacturer. • Led project to help development company to optimize process and reduce expenses, resulting in $1.5M increased NET profit in the first year.• Built and managed operational project to increase client gross margin by 32%.• Created operational project enabling client to increase NET profit by 92% in one year.• Executed a program to close out company milestones & objectives, increase value 27% over valuation, and sell in 12 months..• Created strategy and program plan to drive tech company acquisition and integration.• Serve as technical subject matter expert for high-tech clients during investment due diligence. Vetted cloud architectures (e.g. Azure) and technical operations plans for competence.Example client successes:• 92% increase in NET profit• $1.5M increased NET profit• 32% increase in gross margin• Client sold above appraised value

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  Dustin Walling Associates

  • Greater Seattle Area

  • Principal Consultant - Program Manager, Engineering Manager

    • Apr 2007 - Apr 2014
    • Greater Seattle Area

    • Clients included: a social media start-up, a new media publishing company, a food services company, a project management start-up, and a mobile media and gaming company.• Collaborated with leadership teams to develop strategies into operational program plans. Provided program management leadership for the implementation and measurement of those plans.• Served as CTO for Bay area technology start-up in the Farm-to-Table space developing a new B2C product.• Built strategy and managed programs to grow client company 80% in three years.• Led project to solve client company operations and sales issues, resulting in successful merger.• Improved technology and production processes for a print production company, cutting production time by 50%.• Engineered new B2C products in start-up environment utilizing Agile methods to translate requirements into MVP.Example client successes:• 38% increase in gross margin• Growth strategy resulting in merger• 50% production process improvement• Developed programs for seven organizations

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  Wallingford Research & Design

  • Bothell, WA

  • Founder, Engineering Manager, Engagement Manager

    • May 1995 - Mar 2007
    • Bothell, WA

    • Microsoft Gold Certified partner delivering enterprise eCommerce development and implementation of Microsoft Enterprise solutions including Commerce Server, BizTalk, SQL Server, etc., on consulting service model. Clients included Warner Bros., Microsoft, Design Within Reach, and others.• Hands-on technologist: able to program in HTML, CSS, XML, C#, JavaScript, T-SQL and other languages; skilled at network, database, and server administration. Served as engineer, DBA, system administrator, project/program manager, and customer-facing solutions architect.• Implemented ERP system for an eCommerce company that supported 1000x scaling of growth.• Automated supply chain, ordering, RMA, and fulfillment processes utilizing Dynamics and Biztalk.• Led the migration of an operational enterprise data center across geographical areas with minimal downtime.• Developed enterprise B2C eCommerce websites (multiple).• Led the selection and implementation of payment processing packages, and provided expert payment processing consulting including PCI compliance.• Developed research-grade projects with Purdue University, the University of Rhode Island, and others.• Developed multiple information worker solutions on SharePoint.• Implemented Sarbanes Oxley compliance for a public company.Example client successes:• 50% reduction in order processing time• Achieve ROI on $750k project in 8 weeks• $1M process error discovered and recovered; staff retrained• Scale order processing from $500/week to $500k per day• 65% reduction in deployment time• 400% gain in website response time