Experience

• 

  Cm3 - Contractor Safety Management

  • Cm3 Assessor

    • Feb 2020 - Present

• 

  CSC UKI

  • Melbourne, Australia

  • Customer Service Manager

    • Sep 2016 - Sep 2017
    • Melbourne, Australia

• 

  CGU Insurance

  • Australia
  • Insurance
  • 700 & Above Employee

  • Team Manager

    • Oct 2015 - Sep 2016

  • Return to work specialist

    • 2014 - Sep 2015

• 

  WorkSafe Victoria

  • Australia
  • Government Administration
  • 700 & Above Employee

  • Health Account Risk Coordinator

    • Jan 2013 - Dec 2013

    Coordination of a team of analysts to conduct quarterly audits of Insurance companies and their account payment processes. Reviewing their invoice processing and payments against WorkSafe’s policies and procedures and reporting the results to State Managers and WorkSafe Directors. At the end of each audit recommendations for improvements to the scheme were made. Management of the business risk register liaising with key stake holders to develop and implement risk management plans and to track these plans for the Health Operations Division.

  • Claims Analyst

    • Nov 2008 - Jan 2013

    I was a key member of the establishment of the Billing Review Program. This program was set up in response to a number of findings by Ombudsman Victoria into the way that medical accounts were processed by WorkSafe and its Agents. Setting up this program involved working with medical professionals to development provider billing rules to apply to WorkSafe payment data in order to identify “high risk” providers whose billing behaviour was different to their peers and indicated potential non-compliance. I was responsible for the management of clinical consultants, managing their contracts and making sure our annual spend was within budget.

• 

  Allianz Australia Limited

  • Melbourne, Australia

  • Business Account Manager

    • 2005 - 2008
    • Melbourne, Australia

    Management of workers compensation accounts for employers who had policies Allianz. The portfolio comprised 6 of the largest public health organisations in Victoria and some large national manufacturers. The role required me to develop strategic presentations for the executive boards of clients on claims management, injury performance, and future strategy on risks and injury prevention. Provision of assistance to these clients with risk management and injury prevention, this also involved the detailed analysis of client performance and assisting them to improve their overall claims performance. I am responsible for facilitating claims reviews, with key stakeholders from each employer and various intermediaries.

• 

  Woodards Real Estate

  • Melbourne, Australia

  • Property Managment & Business Development

    • Jan 2001 - Aug 2005
    • Melbourne, Australia