Experience

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  Yopa Property

  • Glasgow, Scotland, United Kingdom

  • Negotiator and Viewing Agent

    • Apr 2021 - Present
    • Glasgow, Scotland, United Kingdom

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  Compliance First

  • Glasgow

  • Business Support Manager

    • Jan 2020 - Apr 2021
    • Glasgow

    Responsibilities include, leading the Business Support Team in delivering a quality compliance customer service to Firm’s or individual’s involved in providing Investment / Pension / Mortgage and General Insurance advice, total client base is over 2500. Examples of bespoke compliance support included, Training, Competence and Certification Service. Fit and Proper evaluation including Fit Assessment, SM & CR advice / guidance, providing support during the FCA application process, managing the input and output of the File Review Team and client contact. Motivating and incentivising the team in contributing to our client / firm portfolio, via relationship building. Monitoring, assessing and providing feedback on the quality of direct and indirect customer contact. Setting objectives and carrying out monthly performance reviews and quarterly appraisals to assess any training and development requirements and succession planning and any recruitment needs. I report directly to the Managing Director of Compliance First- a subsidiary of Simplybiz. I report on a daily, weekly and monthly basis on the BSU performance, including revenue delivered on all aspects of the business KPI’s assigned to the BSU team.

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  Provident Financial Group

  • Glasgow, United Kingdom

  • Senior Area Manager

    • Sep 2008 - Jan 2020
    • Glasgow, United Kingdom

    Senior performance and compliance manager-The role varied over the years due to restructures with at times the responsibility for 30 colleagues up to 150. Core KPI's included sales both volume and quality, collections, arrears, compliance to vulnerable customer and customer detriment policies, compliance assurance and the protection of the companies trading licence. Resources management involved staff recruitment, training, development and succession planning, individual appraisal and staff PDP's and direct involvement in the companies Disciplinary, Grievance and Harassment processes.

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  Absolute Solutions DM

  • Glasgow, United Kingdom

  • Training Specialist

    • 2005 - 2008
    • Glasgow, United Kingdom

    Main responsibilities were designing, sourcing and delivering adult education at SVQ levels across a variety of subjects including, Licensing law, Human Resources, Employment, Grievance and Harassment, Health & Safety, Security, Food Hygiene and Drugs Awareness. Courses are delivered either on behalf of College establishments or into the commercial sector on behalf of Absolute as an independent accredited centre.Business DevelopmentI created Absolute Solutions to deliver training into College establishments for the commercial sector involving a variety of different sectors. Utilising Licensing Scotland ACT 2005 developed my own training manual to provide learning to the licensing trade to maximise profit by minimising costs that were incurred when supplied by BIIAB or Serve wise Scotland. This mandatory manual required to be signed off as fit for purpose by Licensing Sergeant for any premises staff.I worked with BIIAB to gain accreditation as a recognised independent training centre. I liaised mainly with Kilmarnock College and Glasgow Metropolitan College to establish Absolute as their provider of choice for SIA and BIIAB regulatory courses.

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  Park Group Plc

  • West central Scotland

  • Regional Manager Scotland

    • 1998 - 2006
    • West central Scotland

    Initiated a business start up on behalf of the group in Scotland. Evolved to a group turnover in excess of £14m and yielding a PBIT of £1.7m, employing over 350 staff within 5 years over a 19 branch network.

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  Provident Financial Group

  • West central scotland

  • Senior Area Manager

    • 1984 - 1998
    • West central scotland

    Performance and administration manager with responsibilities including Security, Administration and Recruitment teams of up to 150 colleagues. Main key result areas Sales, Collections, Arrears and P&L with the backdrop of Compliance and Quality Assurance related to maintaining the company’s trading license.