Experience

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  Y.CO

  • Monaco
  • Leisure, Travel & Tourism
  • 200 - 300 Employee

  • Head of Client Management

    • Apr 2023 - Present

  • Client Manager

    • Sep 2018 - Apr 2023

    - Coordinating Yacht Management service deliverables for a portfolio of superyachts.- Developing and renewing Client, Captain, Crew and other stakeholder relationships.Established in 2004, Y.CO was built on a foundation of specialist knowledge, first-hand onboard experience and a passion for yachts and exploring the ocean. Bringing a new dynamic, modern approach to yachting, Y.CO specialises in sales, purchase, charter, management, new construction and refit and is recognised as one of the leading yacht companies in the industry, supporting over 100 large yacht operations worldwide.The company’s headquarters are in Monaco with offices in London, Auckland and Fort Lauderdale.

  • Crew Compliance Manager

    • Oct 2016 - Aug 2018

    - Responsible for a Crew Compliance team of six, ensuring all regulatory requirements and contracted deliverables are fulfilled across a managed fleet of 80+ yachts.- Managing a personal fleet of nine vessels and successfully onboarding new yachts through effective communication with Owner's Offices, Flag States and all other stakeholders.- Training my team and maintaining an overview of their performance to ensure efficiency, uniformity and quality of service.

  • Crew Services

    • Oct 2015 - Oct 2016

    - Maintenance of Crew Compliance across a personal fleet of 13 yachts (30m to 110m), monitoring crew employment, certification and insurance.- Close co-operation with entire Yacht Management team to exceed expectations and enhance Clients' experience of yacht ownership.- Relationship building with Owners' Offices, Captains and Crew through regular reporting on crew matters and industry developments.

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  DC Service

  • Nice Area, France

  • Freelance Copywriter

    • Sep 2014 - Oct 2015
    • Nice Area, France

    - Freelance writing for a number of diverse Clients, all entrepreneurs and small start-ups.- Producing and editing English language content on a range of subjects including international news, property management, career coaching, nutrition and fitness. - Handling marketing and social media activity for multiple Clients, promoting their businesses on Facebook, Instagram and Twitter.Taking advantage of flexible work hours I trained for and completed the 2015 Nice Ironman and Aix-En-Provence Ironman 70.3.

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  Various Motor Yachts

  • Worldwide

  • Second Engineer/Deckhand

    • May 2011 - Apr 2014
    • Worldwide

    - Responsible for the safe running and maintenance of systems on board a number of superyachts, primarily M/Y GO (39m, June 2011 to Sept 2012) and M/Y Rahal (46m, Apr 2013 to Apr 2014).- Managing relationships with, and exceeding the expectations of, diverse UHNW and high profile guests.- Communicating and coordinating effectively with all departments on board to implement all guest requests, from transport and logistical arrangements to entertainment and leisure activities.- Working independently with limited resources, managing concurrent maintenance projects and resolving problems under pressure.

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  Mountain Rooms & Chalets

  • Val d'Isere, France

  • Assistant Operations Manager

    • Nov 2010 - May 2011
    • Val d'Isere, France

    - Day to day direction of the MR&C programme in Val d’Isere, responsible for over 60 holiday properties.- Managing eight full-time and 30 part-time staff, planning and implementing all cleaning and maintenance of high quality apartments and chalets.- Improving service delivery and client retention by monitoring feedback and working to better understand guest priorities.

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  UBM plc

  • London, United Kingdom

  • Conference Programme Editor

    • Apr 2010 - Nov 2010
    • London, United Kingdom

    - Designing and delivering business conferences for the aviation MRO (maintenance, repair and overhaul) sector.- Researching agenda topics, interviewing subject matter experts, securing C-level executive speakers and writing sales and sponsorship marketing copy.

• 

  IHS Jane's

  • Coulsdon, UK

  • Country Risk/CBRN Intern

    • Nov 2009 - Apr 2010
    • Coulsdon, UK

    - Analysing chemical, biological, radiological and nuclear weapons (CBRN) capabilities for Jane's online database.- Undertaking independent open source intelligence research to detail international defence policy and infrastructure information.

• 

  Global Learning Semesters Inc.

  • London, UK

  • London Program Coordinator

    • Jul 2008 - May 2009
    • London, UK

    - Facilitating university exchanges in London, managing communications and organising international cultural trips.- As the only UK-based employee I took full responsibility for students and their exchange experience.

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  Camp Tamakwa

  • Algonquin Provincial Park, ON

  • Senior Counsellor

    • 2007 - 2009
    • Algonquin Provincial Park, ON

    - Working as a camp counsellor for 16 teenage boys, I led wilderness canoe trips and coached sports whilst supporting their personal development and growth.