Experience

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  Fowler Consulting

  • Buffalo, MN

  • Principal

    • Sep 2002 - Present
    • Buffalo, MN

    Fowler Consulting provides governmental management consulting. It specializes in reviewing and evaluating ombudsman or complaint offices at all levels of government.Fowler uses national standards and laws of the governmental unit, if available, as criteria during these reviews

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  King County Ombudsman Office

  • Seattle, WA

  • Ombudsman/Director

    • Sep 1997 - Sep 2002
    • Seattle, WA

    I was the Legislatively appointed Ombudsman/Director for the office that received and investigated citizen complaints about their government, ethics complaints against all employees and elected officials, whistle blowing complaints, and assisted home owners with questions about property taxes and home values.

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  Iowa Citizens Aid/Ombudsman Office

  • Des Moines, IA

  • Deputy Ombudsman

    • Jun 1994 - Sep 1997
    • Des Moines, IA

    I was the deputy ombudsman in this Legislatively created Ombudsman office. I was responsible for investigating a wide range of citizens complaints about both state agency and local governments in Iowa. I acted as ombudsman in the absence of the Ombudsman. We had 12 staff and managed 3,000 complaints annually. I also designed and implemented the complaint management system which was used by other state and local governments.

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  State of Alaska Ombudsman Office

  • Juneau, AK

  • Ombudsman

    • Feb 1988 - Jun 1994
    • Juneau, AK

    I was the legislatively appointed Ombudsman for a general jurisdiction Ombudsman Office. I managed 3 offices (Juneau, Fairbanks and Anchorage) and staffed them with 30+ full time investigators and volunteers. We received complaints from Citizens about the full range of activities of government from minor issues to very complex complaints that often involved agency error or individual misconduct. Local governments were able to contract with us to provide Ombudsman services for their communities.

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  City & Bourough of Juneau Alaska

  • Juneau, AK

  • Director of Parks and Recreation

    • Jul 1986 - Jan 1988
    • Juneau, AK

    I managed the Parks & Recreation Department for Alaska's Capitol City serving a population of about 31,000. I was responsible for recreational activities, maintenance of park lands, sports fields and the city cemetery. We also provided city beautification by providing plantings etc on boulevards and spots around the area.

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  State of Alaska Ombudsman Office

  • Juneau, AK

  • Regional Represenative to the Ombudsman

    • Jun 1978 - Jun 1986
    • Juneau, AK

    I managed and did investigations in the SouthEastern branch office of the Ombudsman's office. I designed and implemented an ombudsman complaint system which used satellite technology and managed 13,000+ inquiries and complaints a year for three offices. I provided services to local governments who chose to contract with us for Ombudsman services.