Experience

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  Freelance (Self employed)

  • Lusaka, Zambia

  • Information Technology Infrastructure Specialist

    • Jan 2019 - Present
    • Lusaka, Zambia

    Through strategic collaboration with ISPs, I've successfully enhanced network performance and stability, contributing to streamlined operations. My commitment to excellence extends to comprehensive end-user training initiatives, resulting in a notable 30% increase in proficiency levels. Leveraging meticulous attention to detail, I've implemented robust backup strategies, reducing data loss incidents by 15%. Equipped with expertise in crafting customized system images, I've significantly reduced deployment time and enhanced efficiency. Proficient in providing comprehensive support for business systems, networks, and internet infrastructure, I ensure swift troubleshooting and resolution using remote support tools like Any Desk and Team Viewer.

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  World Vision

  • Bulawayo, Zimbabwe

  • Information Technology Support Officer

    • Feb 2015 - Oct 2018
    • Bulawayo, Zimbabwe

    In IT infrastructure management, I specialize in configuring and overseeing backups on Windows Server 2012, resulting in a significant 25% decrease in data loss incidents. Diligently managing helpdesk operations via ServiceNow, I maintain an exceptional 98% resolution rate, ensuring seamless operational continuity.Adept at fostering strategic partnerships, I coordinate with hardware and software vendors to ensure timely delivery and installation of critical assets, optimizing organizational efficiency. I enhance system reliability and performance by leveraging advanced proficiency in troubleshooting network connectivity with CISCO Meraki equipment.As an efficiency-driven professional, I streamline deployment processes by standardizing Windows 10 images for company laptops, achieving a notable 60% reduction in deployment time. Additionally, I tailor bespoke system images to meet diverse departmental requirements, ensuring cohesive functionality across organizational devices.

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  Trace IT Technology

  • Bulawayo, Zimbabwe

  • Information Technology Business Consultant

    • Apr 2013 - Feb 2015
    • Bulawayo, Zimbabwe

    Leveraging my expertise in IT infrastructure management, I've spearheaded initiatives that led to a notable 15% increase in system performance and user satisfaction. Additionally, I've meticulously managed backups and restore procedures on Windows platforms, ensuring utmost data integrity and security.I've also contributed to enhancing the company's visual identity by designing impactful logos, brochures, and banners using Corel Draw.Proficient in providing remote support using Ultra VNC, I've efficiently troubleshooted issues for clients, ensuring seamless operations. Furthermore, I've optimized service delivery by networking printers to workstations, minimizing delays by 20%.

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  Nestlé

  • Harare, Zimbabwe

  • Information Technology Intern

    • Oct 2009 - Feb 2010
    • Harare, Zimbabwe

    Throughout my internship, I actively supported the rollout of new applications, contributing to a seamless transition and heightened productivity within the organization. Committed to ensuring a safe working environment, I conducted thorough electrical safety checks on computer equipment, prioritizing workplace safety.Proficient in software installation, upgrade, and troubleshooting, I played a pivotal role in maintaining optimal performance across various platforms, including XP, Windows 7, and Microsoft Office 2007. Additionally, I diligently maintained computer hardware and devices, effectively minimizing downtime attributed to hardware failures.Leveraging my technical skills, I successfully deployed a custom enterprise Operating System and software images using Norton Ghost, streamlining processes and enhancing operational efficiency.Eager to further apply my knowledge and skills in a professional setting, I am enthusiastic about opportunities that allow me to continue contributing to IT excellence and innovation.

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  National Gallery of Zimbabwe

  • Harare, Zimbabwe

  • Information Technology Intern

    • Mar 2009 - Oct 2009
    • Harare, Zimbabwe

    As an IT intern at an art gallery, I played a pivotal role in supporting the rollout of new applications, contributing to improved productivity and operational efficiency. Ensuring a safe working environment, I conducted thorough electrical safety checks on computer equipment. Proficient in software installation, upgrades, and troubleshooting, I ensured optimal performance across various systems. Additionally, I meticulously maintained computer hardware and peripherals, minimizing downtime due to hardware failures.