Experience

• 

  Franke Home Solutions

  • Switzerland
  • Manufacturing
  • 700 & Above Employee

  • Trade Marketing Specialist

    • Dec 2022 - Present

• 

  Franke Coffee Systems

  • Switzerland
  • Food and Beverage Services
  • 300 - 400 Employee

  • Projektleiterin Messen & Events

    • Feb 2022 - Dec 2022
    • Aarburg, Aargau, Switzerland

• 

  World Lottery Association (wla)

  • Switzerland
  • Non-profit Organization Management
  • 1 - 100 Employee

  • Event & Project Coordinator

    • Mar 2018 - Sep 2020
    • Basel Area, Switzerland

    • Management, organisation and coordination of International conferences, seminars and tradeshows • Management and coordination of all event logistics such as venue, catering, travel, onsite transportation, tours, etc. • Management of all pre-event planning, decoration, signalisation in venue, hotels, airports, etc; delegate packs, VIPs packs, gifts and trophies, etc. • Trade show management, sales, invoicing and cancellation • Management of sponsors’ recognition on printed materials, visuals and convention material, etc.

• 

  One10

  • United States
  • Business Consulting and Services
  • 500 - 600 Employee

  • Event Coordinator

    • Nov 2017 - Mar 2018
    • Toronto, Canada Area

    • Assist in the delivery of incentive travel program for an international banking Institution with headquarters in Canada • Assist with program participant service, data base maintenance and program management. • Contact/interface with program participants and suppliers as appropriate to ensure program operation. • Onsite program operation

• 

  World Lottery Association (wla)

  • Switzerland
  • Non-profit Organization Management
  • 1 - 100 Employee

  • Event & Project Coordinator

    • Jul 2015 - Dec 2016
    • Basel Area, Switzerland

    General Projects •Social Media strategy and administration: action plan, creation of content and administration of all WLA social media networks •Database updates •Written and verbal communication in English and Spanish with the members of the association •Structure of WLA SharePoint •Structure of new WLA website •Support in preparation of WLA General Meeting Accounting •Process of invoices for payment •Expense reports •Support in the yearly invoicing process WLA Conference •Monitoring of trade show payments •Monitoring of registration payments •Follow up on dues and cancellations •Organisation of material for events •Support in the collection of information for printed material •Website translation English to Spanish •Creation and editing of meeting room allocation charts

• 

  Riu Hotels & Resorts

  • Spain
  • Hospitality
  • 700 & Above Employee

  • Front Office Assistant Manager

    • Feb 2011 - Jul 2013
    • Playa del Carmen, Q.Roo, Mexico

    • Supervision, coordination and assistance of reception staff in the day-to-day operations • Elaboration of work schedules • Assignation of tasks to the receptionists • Introduction to new front desk employees • Coordination of guest requests with key departments (Housekeeping, Guest Services, Reservations and Sales and Conference Services) • Issues/complaints management • Shift closing supervision • Supervision of room deposits, refunds and rebates • Room assignment • Site Inspection for T.A. and potential guests • Correspondence to T.A. and potential guest • Recruiting and selection of new team members

• 

  Club Med

  • France
  • Hospitality
  • 700 & Above Employee

  • Front Desk Agent

    • Oct 2009 - Jan 2011
    • Cancún Q.Roo, Ixtapa Pacific, Mexico

    • Guests check-in and check-out • Reservations management: over the telephone, through emails and in person • Money exchanges • Balance cash and accounting reports at the end of the shift • Requests and complaints management • Creation and fostering of customer service culture (“Employee of the year 2010”) • Communication of potential improvements to the general management

• 

  Club Med

  • France
  • Hospitality
  • 700 & Above Employee

  • Tour Sales/Guide

    • Oct 2008 - Aug 2009
    • Cancun, Q.Roo, Mexico

    • Answer inquiries regarding schedules, accommodations, procedures, and policies • Confer with customers to determine their service requirements • Maintain inventories of available passenger space and provide information on space reserved or available • Prepare customer invoices and accept payment • Reservation/cancelation of transportation, catering and accommodation • Negotiations with excursion suppliers • Guide for 1 day excursions • Constitution and fostering relationships with travel agents • Promote particular day trips, day packages, and other travel services