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Duarte Ribeiro profile image

Duarte Ribeiro

Junior Consultant - Hospitality at The Chocolate on the Pillow Group
Intro Book
Hospitality consultant with expertise in languages and analytics.
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Location
Lausanne, Vaud, Switzerland, CH
Languages
  • Portuguese Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Spanish Full professional proficiency
  • French Professional working proficiency
  • German Professional working proficiency
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Bio

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Duarte Ribeiro is a seasoned hospitality professional with a Master's degree in Hospitality Finance, Real Estate and Consulting from EHL. He has 2+ years of experience in consulting, project management, and customer service, with expertise in languages such as Portuguese, English, Spanish, French, and German. With a strong background in hospitality, Duarte has worked in various roles, including Junior Consultant - Hospitality, Food And Beverage Attendant, Waiter, Cashier, and Front of House Waiter. He has also held certifications in Advanced Hospitality and Tourism Analytics (CAHTA) and Hotel Industry Analytics (CHIA).

Credentials

  • Certification in Advanced Hospitality and Tourism Analytics (CAHTA)
    CoStar Group
    Mar, 2024
    - Apr, 2026
  • Certification in Hotel Industry Analytics (CHIA)
    American Hotel & Lodging Association
    Oct, 2023
    - Apr, 2026

Experience

  • The Chocolate on the Pillow Group
    • Zurich, Switzerland
    • Junior Consultant - Hospitality
      • Nov 2023 - Dec 2023
      • Zurich, Switzerland

      Living Case Project with EHL and the MiHM program:- Post Alignment consulting project for the new acquisition of Mercure Zurich City by The Chocolate On The Pillow Group (COTP).- Conducted Surveys and Interviews with employees regarding the transition.- Spoke to various stakeholders to better understand the task at hand. - Project Management planning (7 steps McKinsey Model)- Developed solutions to improve Employee Engagement and Satisfaction after the transition.

  • JW Marriott Gold Coast Resort & Spa
    • Australia
    • Food And Beverage Attendant
      • Sep 2022 - May 2023
      • Australia

  • Mis-en-place
    • Vienna, Austria
    • Waiter
      • Jan 2020 - Mar 2020
      • Vienna, Austria

      Responsible for assisting and serving customers in different catering events.- Sports- Music- Art

  • Fnac
    • Portugal
    • Cashier
      • Jul 2019 - Sep 2019
      • Portugal

      Summer job - Responsible for selling and helping customers.

  • Spark Wine & Coffee Bar
    • Basel, Switzerland
    • Front of House Waiter
      • Oct 2018 - Dec 2018
      • Basel, Switzerland

      Responsible for welcoming and serving guests at the restaurant.

Education

  • 2023 - 2025
    EHL
    Master's degree, Hospitality Administration/Management
  • 2019 - 2023
    Modul University Vienna
    Bachelor of Business Administration - BBA, Hotel/Motel Administration/Management

Suggested Services

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Industry Focus. “Hospitality”

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