Experience

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  Outbooks

  • United Kingdom
  • Outsourcing and Offshoring Consulting
  • 300 - 400 Employee

  • Manager

    • May 2020 - Present
    • Gurgaon, India

    I have recently transitioned my role from sales training to setup and aftersales manager (My Role in Outbooks Outsourcing Ltd. Is to generate revenue opportunities for the firm by increasing customer base and engaging existing customer base by providing further services. I manage over all Sales Negotiation, Contract Creation, Chasing customer and Onboarding the customer & Performing KYC/AML Checks. I manage the above activities in capacity of a team player and an individual contributor. I handle a team of 5 resources who all function in various customer engagement departments.

• 

  Concentrix

  • Gurgaon, India

  • Process Trainer

    • Oct 2015 - Apr 2019
    • Gurgaon, India

    Here at concentrix my primary tasks were to take a batch of 15-19 through Process training & Sales Training, >Maintaining Attrition, Throughput, Attendance, and First-Pass Percentages along with Revenue Per Month. >Handling OJT >Taking care of AHT, CSAT, NPS, Attendance, FCR, Conversion Rates, Sales per day. Revenue per call etc of the resources in their OJT phase. >Designing floor refresher plans >Call listening and auditing >Taking up six sigma projects for process improvements. >Mentoring new colleagues and helping them with their projects. > Taking up L & D trainings for management (NLP, Fish etc)

• 

  Aon

  • United Kingdom
  • Financial Services
  • 700 & Above Employee

  • Accounts Payable Specialist

    • Mar 2014 - Mar 2015
    • Gurgaon, India

    I worked as a chat representative in the company for almost 1 year. My job role was to pick up multiple chats and interact with UK based employees in order to help them with their payroll related concerns. It was a learning phase for me where I worked on my written english, typing speed, vocational abilities and microsoft tools (excel, powerpoint, word)