Experience

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  ICE - International Currency Exchange

  • Richmond, British Columbia, Canada

  • Customer Service Representative

    • Mar 2001 - Aug 2020
    • Richmond, British Columbia, Canada

    • Met daily and monthly sales targets, as well as up-sell targets• Efficiently processed customer transactions including buying and selling currency to customers• Balanced cash with sales and accounting needs • Handled high volume transactions in busiest location (U.S. Departures)• Probed customers to accurately determine their needs and offered appropriate products and services• Informed clients about the possibilities and conditions for buying and selling foreign currency, including the exchange rate for foreign currencies• Offered exceptional customer service and professionalism

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  RBC

  • Richmond, British Columbia, Canada

  • Customer Service Representative

    • Jun 1998 - Mar 2001
    • Richmond, British Columbia, Canada

    • Responsible for all cash in the till, balanced till at the start and end of shift• Met daily and monthly sales targets, as well as up-sell targets • Offered exceptional customer service when dealing with customers, including buying and selling currency to customers and traveller’s cheques• Efficiently processed customer transactions including buying and selling currency to customers• Transferred cash to and from other tellers, shipped and received cash to and from cash manager, had an office key, and safe combination• Provided accurate information and transactions, including receipts

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  Second Cup

  • Richmond, British Columbia, Canada

  • Cashier

    • Sep 1993 - May 1998
    • Richmond, British Columbia, Canada

    • Provided excellent customer service and accurate orders• Balanced till at the start and end of shift• Handled inventory and orders stocks from suppliers• Handled cash and credit cards

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  Lansdowne Grove Daycare

  • Richmond, British Columbia, Canada

  • Teaching Assistant

    • Apr 1994 - May 1996
    • Richmond, British Columbia, Canada

    • Assisted the teacher with various programs and activities• Created materials, activities, and games • Ensured the safety and cleanliness of the facility and the equipment• Enforced and became familiar with emergency procedures

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  Gornja Varos Elementary School

  • Belgrade, Centralna Srbija, Serbia

  • Teacher

    • Nov 1987 - Mar 1993
    • Belgrade, Centralna Srbija, Serbia

    • Taught elementary school, all subjects, grades 1 – 4 • Created lesson plans, materials, activities, and tests • Introduced academic program appropriate for each grade level • Helped students develop critical thinking and problem solving skills