Experience

• 

  NYC Citywide Administrative Services

  • United States
  • Government Administration
  • 700 & Above Employee

  • Chief of Staff / Human Resources Business Partner, Real Estate Services

    • May 2023 - Present

    • Manage personnel matters for RES as well as internship opportunities.• Serve as the HR Business Partner for RES, coordinate with Human Resources.• Managing the submission and tracking of personnel requests; provides guidance on appropriate civil service titles and office titles.• Supports the onboarding process; manage the offboarding process for departing staff.• Oversees preparation of Tasks & Standards for RES and completion of mandated performance evaluations.• Coordination of RES training initiatives.• Work closely with senior leadership to address priority issues affecting the LOS.• Serve as the RES internal Point of Contact for interagency communication and coordination with the Office of the Commissioner, the Office of the Executive Deputy Commissioner for Asset & Property Management, DEM, Administration, HR, OCP, FBM, EEO, and other Lines of Service, as needed.• Ensure all communications are answered in a timely fashion and all deadlines are met for the Deputy Commissioner.• Attend meetings with and on behalf of Deputy Commissioner and take appropriate follow up actions.• Serve as the RES Point of Contact for interagency initiatives and city-wide efforts, including communications with the Deputy Mayor and OMB.• Troubleshoot a wide range of operational and programmatic issues and concerns.• Update LOS-wide policy and procedure documents, where appropriate.• Work directly with RES project team members on projects designed to increase efficiency or collaboration, or to implement policy changes.• Prepare and deliver informative, well-organized presentations to communicate relevant information to stakeholders, including developing and presenting recommendations, briefing materials, and project updates.

  • Health Benefits Manager, Human Capital (NYCAPS Central)

    • Mar 2022 - Apr 2023

    • Serve as NYCAPS Central’s primary liaison with the Office of Labor Relations on all issues involving health benefit policies, procedures, and escalations;• Serve as the health benefits subject matter expert (SME) for NYCAPS Central, handling the most critical and sensitive escalations and issues involving these benefits;• Work with senior management on issues requiring discretion;• Work with health carriers to troubleshoot health benefits-related issues;• Work with the NCC HRIS management on issues resulting from carrier interface enhancements;• Manage the Health Benefits unit within NCC, consisting of one supervisor, four Health Benefits Specialists, six Benefits Coordinators, and four Help Desk Specialists. Managerial duties consist of tracking group adherence to appropriate procedures, approvals via Citytime, performance reviews, Tasks and Standards, and group scheduling;• Work with senior NCC management to analyze and evaluate current Health Benefits support operation and make suggestions to ensure the group is efficient and effective;• Developed working procedures between Help Desk and Health Benefits to eliminate duplicate work;• Manage the expansion of cross-training between Health Benefits, Help Desk, and NCC HR groups;• Identify and isolate staff needs. Determined best way to enable staff members to reach their career goals via training, increased job responsibilities, and through regular meetings and reviews.

• 

  NYC Health + Hospitals

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Assistant Director (Staff Coordinator), Nursing Department - Correctional Health Services (CHS)

    • Jan 2020 - Mar 2022

    ♦ Assist human resources with training in the orientation of new employees, that will include explaining the requirements of work shifts and hours, as well as training new employees on systems or programs used to report work hours;♦ Reporting to nursing leadership and the New York City Health and Hospitals / PAGNY leave administrator of time and leave incidents as they arise with staff;♦ Weekly verification of employee work hours with the schedulers to ensure timesheets are accurate; ♦ Reviews monthly staffing schedules, which include verifying employees’ work hours, requested time off, as well as job vacancies;♦ Reviews inconsistencies, job vacancies and scheduling concerns that are rectified with the facility Site Directors of Nursing prior to finalizing monthly schedules;♦ Approving and scheduling time off for employees and ensure vacant positions are filled to meet staffing requirements;♦ Provide backup support to payroll coordinator in her absence with entering data into digital system, process wage garnishments, maintain daily staffing sheets showing hours worked for all employee, balance the payroll accounts by resolving payroll discrepancies with nursing staff time and provides payroll information by anwering questions and requests;♦ Supervise three schedulers and one payroll coordinator for the nursing department;♦ Represent the nursing department at labor relations meetings related to time and leave.

  • Assistant Director - HR Shared Services – Leaves Administration

    • Nov 2016 - Jan 2020

    ♦ Supervised the Intake Team (two employees) for daily Workers Compensation Claims;♦ Supervised the administrative staff for daily Leave Administration office functions;♦Prepared monthly Worker Compensation Reports; ♦Gather all information for new leaves of absence;♦ Determined employee eligibility under FMLA, workers compensation, and other leave regulations; ♦ Draft and send standard initial Leave letters and packets, as well as all follow-up letters; ♦ Calendar and follow-up on all required leave documentation to ensure that necessary documents are sent and received on a timely basis, such as Workers Compensation (WC) claim forms to New York City Law Department within three days of injury; ♦ Coordinated and collaborate with Employment Equal Opportunity (EEO) and Legal on making reasonable accommodations; ♦ Maintain payroll and benefits information; ♦ Maintain PeopleSoft records to ensure the system is accurate and up-to-date; ♦ Keep managers and other stakeholders aware of employee leave status; ♦ Respond with compassion to employees on leave and managers; ♦ Follow all NYC Health and Hospitals; NYC, and legal policies, procedures, regulations and laws;♦ Request leave balances for all Workers Compensation Claims; ♦ Prepare quarterly payments for Employee Assistance Program (EAP);♦ Attend monthly Leave Administration Workgroup Meetings; and ♦ Work on special projects as needed.

  • Assistant Director, Contract Administration & Control

    • Mar 2008 - Nov 2016

    ♦ Served as the primary point of contact with internal & external parties in relation to contract management, contract compliance and contract issues♦ Provided daily administration, implementation and supervision of contracts, while managing special organizational projects and initiatives♦ Participated in executive meetings with DC37, Local 420, Crothall, Johnson Control, GNYHA and GHX to discuss key contracts, while representing the Department of Operations & Contract, Administration & Control during meetings♦ Responsible for writing and editing contract documents, including termination letters and amendments; cultivated relations with agencies & organizations, interested in providing services to New York City Health and Hospitals♦ Interpreted, explained and applied organizational policies, as well as federal & state regulations related to contract administration issues

• 

  Berkeley College

  • Greater New York City Area

  • Administrative Assistant, Admissions Department

    • Jun 2007 - Nov 2012
    • Greater New York City Area

    ♦ Accountable for providing clerical, administrative, and project support to the student affairs, services and admissions activities; maintained knowledge of admissions, and academic policies, processes and procedures♦ Managed a full gamut of administrative operations at the admissions department, while efficiently managing student admissions process and consultation programs♦ Delivered accurate information regarding educational courses and school offerings, and helped students and families with application form filling formalities♦ Leveraged in-depth understanding of managing budgets, and related financial details in support of programs; created student identification numbers for new students and entered student information into the database♦ Served as a primary point of direct administrative contact and as a liaison with other offices, individuals, and external institutions and agencies on a range of issues

• 

  Memorial Sloan-Kettering Cancer Center

  • Greater New York City Area

  • Pre-Placement Evaluation Coordinator

    • Aug 2004 - Nov 2007
    • Greater New York City Area

    ♦ Strategically managed administrative operations, including collecting employees’ pre-placement medical information, and maintaining employees’ annual assessments and tuberculosis (TB) management♦ Generated TB reports as requested, expedited medical clearance and maintained an annual assessment database; aided with Employee Health Service (EHS) web site content and development to boost organization’s online presence

• 

  Institute for International Research

  • Greater New York City Area

  • Senior List Researcher

    • Jan 2001 - Aug 2004
    • Greater New York City Area

    ♦ Demonstrated proficiency in computing, internet research and report generation to analyze daily conference reports, prepared an annual summary for conferences from a financial perspective, and assisted with special projects ♦ Designed E-mail Campaigns to be sent to thousands of clients across the country and increased success rate of responses with total revenue over $100,000 for each campaign