Experience

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  Enterprise Dynamics

  • Stellenbosch, South Africa

  • Executive Director

    • Jan 1992 - Present
    • Stellenbosch, South Africa

    - Harvard Business Publishing: Corporate Learning referral partner- Accredited Training Provider: Services SETAEstablished in 1992, Enterprise Dynamics has built up a rich knowledge base and extensive expertise from consulting projects in the areas of corporate and business strategy, marketing and customer management, customer service and customer experience, strategic partnering, enterprise performance management, and e-Learning strategies.

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  Swiss School of Management

  • PhD/DBA Research Supervisor

    • Jun 2020 - Present

    As a supervisor at SSM Research Center I guide doctoral candidates through their research process. Swiss School of Management (SSM) is a non-public International Business School offering graduate, postgraduate, and research degree programs to students from all over the world, with campuses e.g. in Rome, Dubai, and Cairo. In 2019, SSM has established a Research Center, which is entitled to operate under the statutory power of Swiss School of Management. As an integral part of SSM, the Research Center is administering postgraduate, pre-doctoral, and research studies, focusing on delivering postgraduate and research programs using blended and online learning methods.

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  Stellenbosch Business School Executive Development

  • Cape Town Area, South Africa

  • Learning Facilitator

    • Jan 2001 - Present
    • Cape Town Area, South Africa

    Over many years I have facilitated various marketing and customer service/experience related courses and modules on the open programmes of USB-Ed (MDP, SMDP and EDP), as well as numerous executive education in-house training programmes to a variety of corporate clients in South Africa and internationally. Training locations included Stellenbosch, Johannesburg, Durban, Mossel Bay, Ceres, George, Windhoek (Namibia), Gaberone (Botswana), Morogoro (Tanzania), UAE (Dubai), and Port Louis (Mauritius).

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  Stellenbosch Business School

  • Cape Town Area, South Africa

  • Extraordinary Senior Lecturer

    • 1994 - Dec 2023
    • Cape Town Area, South Africa

    My association with the Stellenbosch Business School (USB) spans over 25 years and comprise teaching and facilitation on various programs, including teaching Marketing Management and Strategic Management on the core MBA program. I have also acted as supervisor and examiner of numerous MBA and PhD studies.

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  WithNova Experience Management

  • Johannesburg Area, South Africa

  • Chairman

    • Jun 2016 - Dec 2021
    • Johannesburg Area, South Africa

    - IBM Business PartnerWithnova is an Experience Management company focusing on the measurement, tracking and management of customer experience, employee experience, brand experience and partner/channel experience. We are a Level 2 BBBEE provider, an IBM nextgen development partner, and also provide training and insight-led strategy consulting.

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  AOSIS

  • Cape Town Area, South Africa

  • Consultant and Director: eLearning

    • Sep 2017 - Dec 2018
    • Cape Town Area, South Africa

    - Certified Moodle Partner™AOSIS is the certified Moodle learning management system (LMS) partner in South Africa, and I headed up the e-learning team, whose task was to increase the usage of Moodle in Africa, provide training, produce e-learning content, and provide expert services and support to users.

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  Naspers Limited

  • Cape Town Area, South Africa

  • Consultant: Virtual Learning Environment

    • Aug 2014 - Dec 2016
    • Cape Town Area, South Africa

    My task at Naspers was to lead the development of an online e-learning platform for the group from the Naspers Academy, provide curated e-learning content on the platform, and also to procure e-learning content globally to populate the platform with the world's best content available.

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  NEOMA Business School - Campus Rouen

  • Rouen Area, France

  • Visiting Professor

    • 2009 - 2013
    • Rouen Area, France

    For five years I was a visiting Professor at Rouen Businesses School and Reims Management School, which then merged into Neoma Business School. At Rouen Business School I facilitated Strategic Brand Management on their Master Grande Ecole programme, and at Reims Management School I facilitated Marketing Metrics.

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  Absa

  • Johannesburg Area, South Africa

  • Various senior positions in marketing

    • 1984 - 1991
    • Johannesburg Area, South Africa

    I was employed in the financial services sector by ABSA and TrustBank in various senior marketing management positions which included: Marketing Head - Regional Head Office Cape Province; Head – National Electronic Banking Services: Trustbank; Senior Marketing Manager, Product Manager and Product Development Manager.

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  SABC

  • Johannesburg Area, South Africa

  • Film Cameraman

    • 1976 - 1980
    • Johannesburg Area, South Africa

    First time employment comprised a 4-year period as a film cameraman at the South African Broadcasting Corporation (SABC) and later as a freelance cinematographer.