Experience

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  Alliance Australia

  • Australia

  • Head of clinical governance

    • Nov 2022 - Mar 2024
    • Australia

    Develop, lead and coordinate the implementation of a national clinical governance framework to meet national and jurisdictional requirements - NSQHS, NDIS, Aged care, ACIS.

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  Aged & Community Care Providers Association

  • Australia

  • Clinical governance consultant

    • Sep 2021 - Oct 2022
    • Australia

    National compliance agendas. Workforce capability. Value based outcomes. Organisational learning using safety I and II principles. Specialist in systems analysis/ reportable events and complaints management. Year contract.

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  Bolton Clarke

  • Australia

  • Clinical governance manager

    • Feb 2021 - Aug 2022
    • Australia

    Led and coordinated clinical safety and quality across seven aged care sites. Meet compliance according to ACQSC national agendas, improve reporting, data analytics, build relationships with internal and external stakeholders, design safety systems to support Resident experience and outcomes, design and implement structures for improved workforce capability, document intelligent tool for managing policy and procedure compliance, contemporary clinical governance frameworks, quality and safety systems re-design.

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  Mater Health Services (NORTH QLD)

  • Townsville, Australia

  • Director patient safety, Quality & Risk

    • Jun 2019 - Feb 2021
    • Townsville, Australia

    Responsible to lead, co originate and manage safety Quality and Risk, meet compliance with ACSQHC standards, and build relationships with internal and external stakeholders and VMO's to strengthen the strategic direction of the health service.

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  Northern Territory Government

  • Darwin, Australia

  • Director Safety and Quality

    • Jul 2018 - Nov 2018
    • Darwin, Australia

    Instrumental in leading safety and quality through system safety re-design and improvement methods. Organisation-wide leadership to develop efficient and effective programs to align with jurisdictional operational objectives. A contemporary approach to healthcare problem-solving offering lateral approaches to challenging and diverse healthcare problems within a complex healthcare context.

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  Metro North Hospital and Health Service

  • Australia
  • Hospitals and Health Care
  • 700 & Above Employee

  • Strategic Lead Patient Safety & Quality Improvement - MNHHS

    • Oct 2016 - 2018

    Improving patient safety and quality is of global importance. Demonstrated knowledge in contemporary change management building cultural change through modern governance principles, safety science and quality improvement. Consult and negotiate with internal and external stakeholders with competing priorities and provide solutions to Board and Executive teams that recognize diverse needs.

  • Assistant Director Of Nursing

    • Oct 2016 - Feb 2017

    Instrumental in new directions that informed safety and quality reform for Redcliffe Hospital clinical/governance operations; Identified challenges that impact safety culture and workforce capability; Lead diverse healthcare teams and provide advice on best practice to improve patient outcomes and compliance agendas

  • Director Performance, Improvement & Redesign

    • Feb 2016 - Oct 2016

    The Assistant Director of Nursing of Performance, Improvement and Re-design provides leadership for system-wide efforts to improve the quality, effectiveness and efficiency of health care services while ensuring a community focus to drive quality outcomes. Responsibilities included but were not limited to reporting; risk management; developing and updating policy and procedures; HR matters; quality improvement programs; provide high level advice to Executive Directors and Metro North Board; collaborate and partner with external stakeholders.Responsible for co-ordinating hospital-wide Australian Commission on Healthcare Standards accreditation in 2016.

  • Clinical Nurse Consultant - Process Improvement

    • Sep 2014 - Feb 2016

    In this position the focus is to improve patient safety by drawing on advanced research skills; to assist in the development of evidence-based practice to facilitate optimal patient outcomes. Examples include: The initiation of a Patient Safety Culture Survey since 2014 disseminated electronically and in hard copy to approximately 13000 MNHHS staff across 5 hospitals and 2 health services. The project involved adapting a survey instrument to meet the demographic demands of MNHHS, comprehensive collaboration with multiple healthcare teams and ancillary staff, data analysis, preparation of Executive reports and development of practical recommendations to improve patient safety culture. Results from the survey led to the introduction of Patient Safety Walk-arounds to improve management support for patient safety; raise the voice of staff and increase the visibility of Executives at the ward/unit level; initiate feedback loops to support the actioning of outcomes and communicate the results of the Walk-arounds to Executive committees.I progressed the development and implementation of a MNHHS Consumer Compliments and Feedback brochure in accordance with National Consumer Engagement requirements and governance expectations. I supported the progress of Safety and Quality agendas to align with Australian Commission on Healthcare Standards accreditation and periodic reviews improve patient safety and patient outcomes.

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  Queensland University of Technology

  • Kelvin Grove, Brisbane

  • PHD

    • Jan 2010 - 2014
    • Kelvin Grove, Brisbane

    A document analysis was conducted to investigate the function of Queensland Health's Root Cause Analysis (RCA) to preventable death and permanent harm events in Queensland Health hospitals from 2009, 2010 and 2011 to improve patient safety. The RCA is a technique used to investigate harm events in healthcare that draws on organisational system models, human factor principles and causal factors to mitigate harm and improve patient safety.

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  Queensland Health

  • Patient Safety and Quality Improvement Service

  • Prinicpal Project Officer

    • Apr 2011 - Sep 2013
    • Patient Safety and Quality Improvement Service

    In this part-time role, a sophisticated level of healthcare safety systems including conceptual frameworks, incident reporting systems, data analysis techniques and the provision of practical recommendations to improve patient outcomes was key.Prepared state-wide reports for web publication - Stay on Your Feet, April No Falls.Established national educational programs for the prevention of falls including the development of the state-wide “Be Safe: Stay on Your Feet in Hospital” brochure 2011.I hold advanced interpersonal skills and a high level of problem solving skills to effectively consult with key stakeholders.

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  Queensland Health

  • Royal Brisbane and Woman's Hospital

  • Clinical Nurse Consultant - Patient Safety Officer

    • Sep 2008 - Apr 2009
    • Royal Brisbane and Woman's Hospital

    In this role I implemented an advanced Human Error and Patient Safety program that drew on Human factor principles for the analysis of patient adverse events at the Royal Brisbane & Women’s Hospital in accordance with legislative provisions and organisational policy.In addition, the role called for advanced technical and logistic support for review and analysis of serious clinical events including application of Root Cause Analysis (RCA) and Human Error and Patient Safety (HEAPS) analysis and the communication and dissemination of results from analysis to provide strategic options for organisational improvement to maintain effective working relationships and improve patient safety.Provide technical and expert advice to Executive in relation to organisational safety, risk following human factor principles. Disseminate and communicate findings of incident analysis to the Safety and Quality Committee in accordance with Queensland's legislative frameworks.Collaboratively engage and support external agencies such as Health Consumer Complaints Commission and Coronial investigations.

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  Queensland Health

  • Logan/Beaudesert Hospital

  • Registered Nurse - Emergency Departments

    • Jan 2001 - Nov 2007
    • Logan/Beaudesert Hospital

    Registered Nurse duties responsible for the triage and care of patients attending the Logan and Beaudesert Emergency departments.Responsible for the retrival and co-ordination of healthcare services for the transport of critically ill patients from Beaudesert Hospital to teritary healthcare facilities.