Experience

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  Betty and Leonard Phillips Deaf Action Center

  • Shreveport

  • Executive Director

    • Apr 1986 - Present
    • Shreveport

    • Planned and adhered to a budget of up to $750K.• Supervised a staff of 10, involving training, work flow, team building, quality control, conflict resolution and review processes.• Directed the acquisition, installation and maintenance of a $1.5M video interpreting network and infrastructure.• Built a large loyal customer base through personal attention, quality service and consistent follow-through.• Assisted customers in determining solutions to their accessibility requirements.• Wrote persuasive letters and documents, frequently influencing decision makers.• Successfully directed the grant writing process and grant budget development resulting in an 87% funding rate.• Involved personnel in goal sharing, resulting in dramatically increased productivity.

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  Goodrich Center for the Deaf

  • Fort Worth, Texas

  • Case Manager

    • 1984 - 1986
    • Fort Worth, Texas

    Provided Case Management services to the local Deaf and hard of hearing community.